1271763 - Logviewer shows "The log no longer exists or has expired" even it is present

Status: RESOLVED DUPLICATE of bug 1275796

(Tree Management :: Treeherder, defect)

Description

[Henrik Skupin [:whimboo][⌚️UTC+1]]

Today I have seen that the log viewer declines to open a log because it thinks that it is no longer existent or has been expired. That happens 5 days after the report has been sent to Treeherder. Also the underlying report still exists:

https://treeherder.mozilla.org/logviewer.html#?job_id=20401993&repo=try#L34722

https://public-artifacts.taskcluster.net/ezYec3LDRQmhvIeF88GPcw/0/public/logs/live_backing.log

Comment 1

[Ed Morley [:emorley]]

When opening the link above from Bugzilla, the resultant URL shown in the location bar is:
https://treeherder.mozilla.org/logviewer.html#?job_id=20401993&repo=try#L34722
...and the log opens fine.

When following the same link, but from my bugmail in GMail, results in:
https://treeherder.mozilla.org/logviewer.html#?job_id=20401993&repo=try%23L34722
...which displays the "The job does not exist or has expired".

Having two hashes in the URL probably doesn't help.

Comment 2

[Ed Morley [:emorley]]

Ah the STR were incomplete. (Which combined with the Gmail link breaking made me think comment 0 had just experienced the same from gmail).

It's:
1) Visit https://treeherder.mozilla.org/logviewer.html#?job_id=20401993&repo=try#L34722
2) Click an error summary section to cause that part to load in the main panel

Expected:
Loads if the log exists on FTP/wherever (existence can be verified by following the "raw log" link at the top).

Actual:
"The log no longer exists or has expired" shown in the main panel

Comment 3

[Ed Morley [:emorley]]

The comment 0 log now works for me (presuming fixed by bug 1275796).