1272263 - Issue when shopping online on https://www.monoprix.fr/

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[Xavier Delgado]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:49.0) Gecko/20100101 Firefox/49.0
Build ID: 20160511030221

Steps to reproduce:

Go to  https://www.monoprix.fr/
Command things for at least 70€ 
Confirm your command


Actual results:

Shopping list disappear
=> I can't buy my goods

(Note: Bug doesn't happen every time)


Expected results:

I should have record my command and pay for it

Comment 1

[Paul Pasca[Away. Please needinfo? Paul Oiegas [:pauloiegasSV]]]

Hi Xavier,

Unfortunately I,m unable to test this issue on my end since I have to actually confirm my order and spend 70€. Does this happen in other browsers as well? If not, can you please retest this using latest FF release and latest Nightly build (https://nightly.mozilla.org/) and report back the results ? When doing this, please use a new clean Firefox profile, maybe even safe mode, to eliminate custom settings as a possible cause (https://goo.gl/PNe90E).

Thanks,
Paul.

Comment 2

[Xavier Delgado]

Hi Paul,

As I said, bug doesn't happens all the time. Their customer service said me that Chrome is the browser that should be used for this site. So bug may come from them.
But I can't reproduce every time this bug, and I don't know what provoques it on Nightly.

Comment 3

[Xavier Delgado]

I forgot i was on nigtly
I phoned them
They said me to use Chrome
Because it's the best browser for this site
So the problem may come from their side

Comment 4

[Paul Pasca[Away. Please needinfo? Paul Oiegas [:pauloiegasSV]]]

 Based on previous comments from the reporter, changing status to RESOLVED WORKS FOR ME.