1273133 - Plugin Adobe Flash

Status: RESOLVED INCOMPLETE

(Core Graveyard :: Plug-ins, defect)

Description

[RAFFAEL]

Attachment: erro.png

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36

Steps to reproduce:

O Plugin Adobe Flash sempre trava na execução de: "http://uniaomg.mysuite1.com.br/".  Essa pagina é um chat de atendimento ao cliente, em outros navegadores como "Chrome" e "Internet Explorer" o erro não acontece.
Obs: já atualizei varias vezes o Adobe mais o erro continua, em versão anteriores do "Mozilla" não apresentava essa falha.


Actual results:

Durante a execução é apresentada a seguinte mensagem: "O plugin Adobe Flash travou. Recarregue a página para tentar novamente".


Expected results:

A aplicação deveria continuar sua execução normalmente.

Comment 1

[Loic]

Could you write the bug report in English, please. I tried to load the webpage using Flash, no issue.

Comment 2

[RAFFAEL]

Boa tarde,

A pagina inicial eu consigo carregar sem problemas, o erro acontece quando tento fazer uma atividade dentro da aplicação.

Comment 3

[Benjamin Smedberg]

My main concern here is that Flash is failing without collecting a crash report (apparently). Raffael, could you look through about:crashes to see if there are any crash reports that look like they were caused by this issue? If so, please click on them and include the crash links here.

Comment 4

[RAFFAEL]

Boa tarde,

Não é apresentado nenhum relatório de falha.

Comment 5

[Benjamin Smedberg]

Rares, could we have somebody spend an hour trying to reproduce this? I'm especially interested in precise STR for a Flash failure that doesn't produce a crash report.

Comment 6

[RaresB]

(In reply to Benjamin Smedberg  [:bsmedberg] from comment #5)
> Rares, could we have somebody spend an hour trying to reproduce this? I'm
> especially interested in precise STR for a Flash failure that doesn't
> produce a crash report.

Assigning Ciprian for verifying this, even though we might have some problems with accessing that live chat without some test credentials.

Comment 7

[Ciprian Muresan [:cmuresan], Ecosystem QA]

User Agent  Mozilla/5.0 (Windows NT 6.3; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0

Since just accessing the page has nothing to do with the crash, we are unable to reproduce this without an account.  For further investigations we will need a test account. Raffael, could you please provide one or tell us how we could create one so we can access the chat?

However, There was one thing that I observed while accessing the page on latest release (46.0.1, Build ID 20160502172042). When switching from a different tab to the provided page, I have seen that sometimes it is incorrectly rendered (see attached screenshot). This issue however is not reproducible on the latest Nightly (49.0a1, Build ID 20160516030211) with e10s enabled/disabled.

Comment 8

[Ciprian Muresan [:cmuresan], Ecosystem QA]

Attachment: page.png