Closed Bug 1273216 Opened 4 years ago Closed 2 years ago

How well are sync users retained?

Categories

(Cloud Services :: Server: Sync, defect, P3)

defect

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: dcoates, Assigned: adavis)

References

(Blocks 1 open bug)

Details

(Whiteboard: [sync-metrics])

Before we can ask how we can improve retention we need to know what our current retention is.

I made a prototype cohort chart [1] that shows new user retention over a 10 day period (with a bug on the last day).

Does that type of artifact capture what we want to know? What time frames make sense to keep track of? I think daily retention for the first week, then weekly for the first few months sounds like a good place to start.



[1] https://sql.telemetry.mozilla.org/queries/246#399
Priority: -- → P1
Depends on: 1273573
Depends on: 1273582
Component: Sync → Server: Sync
Product: Firefox → Cloud Services
Whiteboard: [sync-metrics]
Priority: P1 → P2
Priority: P2 → P3
Assignee: dcoates → nobody
Assignee: nobody → adavis
Flags: needinfo?(adavis)
We can probably piggy back on FxA for this retention data:
https://sql.telemetry.mozilla.org/dashboard/fxa-retention

We are working on improving our definition of multi-device users and are also working with new data so that chart will be replaced soon. Rfk is trying out the new data here:
https://sql.telemetry.mozilla.org/queries/1309#2276
https://sql.telemetry.mozilla.org/queries/1310#2278
Flags: needinfo?(adavis)
We have a pretty good handle on our retention metrics now, closing this out.
Status: NEW → RESOLVED
Closed: 2 years ago
Resolution: --- → FIXED
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