1273216 - How well are sync users retained?

Status: RESOLVED FIXED

(Cloud Services Graveyard :: Server: Sync, defect, P3)

Description

[Danny Coates [:dcoates]]

Before we can ask how we can improve retention we need to know what our current retention is.

I made a prototype cohort chart [1] that shows new user retention over a 10 day period (with a bug on the last day).

Does that type of artifact capture what we want to know? What time frames make sense to keep track of? I think daily retention for the first week, then weekly for the first few months sounds like a good place to start.



[1] https://sql.telemetry.mozilla.org/queries/246#399

Comment 1

[Alex Davis [:adavis]]

We can probably piggy back on FxA for this retention data:
https://sql.telemetry.mozilla.org/dashboard/fxa-retention

We are working on improving our definition of multi-device users and are also working with new data so that chart will be replaced soon. Rfk is trying out the new data here:
https://sql.telemetry.mozilla.org/queries/1309#2276
https://sql.telemetry.mozilla.org/queries/1310#2278

Comment 2

[Ryan Kelly [:rfkelly]]

We have a pretty good handle on our retention metrics now, closing this out.