1275027 - Tag keyboard shortcuts no longer available

Status: RESOLVED INVALID

(Thunderbird :: Untriaged, defect)

Description

[Ken Shaffer]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.80 Safari/537.36

Steps to reproduce:

pressed the "9" key to select the keyboard shortcut associated with the tag desired for a message.


Actual results:

nothing.


Expected results:

the message should've been tagged according to the tag defined. 

In fact, when going to Message -> Tag, I no longer see the list I had to choose from. But, when choosing manage tags, I see my original list, but no keyboard shortcuts to choose from among them.

Comment 1

[Jorg K (CEST = GMT+2)]

Who knows something about tags?

Comment 2

[:aceman]

Works on Linux.

You say Message->Tags menu is empty? Is there anything in Tools->Error console after viewing the empty menu?

Comment 3

[Wayne Mery (:wsmwk)]

9 key works for me on windows.

ken, can you attach a screen shot and answer comment 2?

Comment 4

[Ken Shaffer]

Attachment: pic of no tags when message selected

my view layout is classic view with folder pane and message pane also checked. Something interesting I note, is that if I double-click on the message in order to view the whole message in its own window, the tags do show up in that case, just not in my preferred view.

Comment 5

[Ken Shaffer]

regarding comment 2, I cleared the error console, clicked to view the tags, and the only errors showing up are wrt exchangecalendar: line 178, 'Out' argument must be an object arg.

Comment 6

[Wayne Mery (:wsmwk)]

does problemreproduce in safe mode? :)
https://support.mozilla.org/en-US/kb/safe-mode

Comment 7

[Ken Shaffer]

forgot about safe mode.

it's no longer a problem in safe mode... now to track down the offender.

Comment 8

[Ken Shaffer]

and, the offender is, Exchange EWS Provider.

sorry for the noise.

Comment 9

[Ken Shaffer]

odd that removing and reloading the same add-on now works again.

https://github.com/Ericsson/exchangecalendar/releases

Comment 10

[Wayne Mery (:wsmwk)]

(In reply to Ken Shaffer from comment #9)
> odd that removing and reloading the same add-on now works again.
> 
> https://github.com/Ericsson/exchangecalendar/releases

yes, pretty weird. Not the first time someone has mentioned reinstalling an addon (or disable+enable, or just touching safe mode)  has helped. Seems to be the new normal.