Thunderbird 45.1.0 the Trash folder disappeared. Impossible to put any mail in the Trash nor to delete messages. Caused by corrupt trash folder.

UNCONFIRMED
Unassigned

Status

UNCONFIRMED
3 years ago
2 years ago

People

(Reporter: isabelle.lemest, Unassigned, NeedInfo)

Tracking

45 Branch

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

3 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
Build ID: 20160502172042

Steps to reproduce:

I tried to delete one mail, then several others


Actual results:

Nothing happened, the mail wasn't deleted, not the others. I couldn't delete any mail


Expected results:

The mails should have been deleted and put in the Trash folder, which disappeared totally
(Reporter)

Updated

3 years ago
Summary: In Thunderbird 45.1.0 version the Trash folder disappeared totally : it's impossible to put any mail in the Trash not to delete any. → In Thunderbird 45.1.0 version the Trash folder disappeared totally : it's impossible to put any mail in the Trash nor to delete any.

Comment 1

3 years ago
After deletion fails check if there is anything in Tools->Error console. Also the Trash folder disappeared from the list of folders? Is that on an IMAP or a POP3 server?
(Reporter)

Comment 2

3 years ago
Many thanks
Yes,the Trash folder had disappeared from the list of folders (it's a POP3 server).
Actually I found the solution here (in French) on the Mozilla website "Thunderbird Help" :
https://support.mozilla.org/fr/kb/vous-ne-pouvez-pas-supprimer-des-messages
So I followed the guide and the problem is solved now.

Comment 3

3 years ago
Unfortunately I can't read French. So what was the problem?
(Reporter)

Comment 4

3 years ago
The Trash folder was corrupted and had to be deleted. And here is the English page of support Mozilla :
https://support.mozilla.org/en-US/kb/cannot-delete-messages
Thanks again !

Comment 5

2 years ago
Do you recall which folder you deleted Trash, or Trash.msf - or both?

Also, was the file name really "Trash", or a French localization?
Flags: needinfo?(isabelle.lemest)
Summary: In Thunderbird 45.1.0 version the Trash folder disappeared totally : it's impossible to put any mail in the Trash nor to delete any. → Thunderbird 45.1.0 the Trash folder disappeared. Impossible to put any mail in the Trash nor to delete messages. Caused by corrupt trash folder.
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