hangs on deletions or file moves using Windows 10

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
--
critical
RESOLVED INCOMPLETE
2 years ago
2 years ago

People

(Reporter: mortganeles, Unassigned)

Tracking

({hang})

45 Branch

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

2 years ago
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
Build ID: 20160502172042

Steps to reproduce:

both (1) delete an in box message + (2) move a message from inbox to another folder


Actual results:

froze


Expected results:

message sent to either trash folder or to designated folder

Updated

2 years ago
Severity: normal → critical
Keywords: hang
Summary: Crashes on deletions or file moves using Windows 10 → hangs on deletions or file moves using Windows 10

Comment 1

2 years ago
Sorry for delay.  In the future, you will typically get faster assistance at https://support.mozilla.org/en-US/questions/new

Please start *Windows'* safe mode with networking enabled
- win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10
Still In Windows safe mode, start thunderbird in safe mode
- https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?
Please post to let us know results.
Flags: needinfo?(mortganeles)
Whiteboard: [closeme 2016-09-15]

Updated

2 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Flags: needinfo?(mortganeles)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2016-09-15]
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