Closed Bug 1277897 Opened 4 years ago Closed 2 years ago

Crashes with McAfee SiteAdvisor in npmcffplg32.dll@0x5a3d

Categories

(External Software Affecting Firefox :: Other, defect, P3, critical)

All
Windows
defect

Tracking

(firefox47 affected, firefox48 affected, firefox49 affected, firefox-esr45 affected, firefox50 affected, firefox51 affected, firefox52 wontfix)

RESOLVED WONTFIX
Tracking Status
firefox47 --- affected
firefox48 --- affected
firefox49 --- affected
firefox-esr45 --- affected
firefox50 --- affected
firefox51 --- affected
firefox52 --- wontfix

People

(Reporter: marco, Unassigned)

References

Details

(Keywords: crash, Whiteboard: [platform-rel-McAfee])

Crash Data

This bug was filed from the Socorro interface and is 
report bp-257cc977-35e9-44ed-ad10-d9dd82160527.
=============================================================

Crash looks related to McAfee. The dll is a McAfee library (McAfee SiteAdvisor plugin).

69% of reports have the addon {4ED1F68A-5463-4931-9384-8FFF5ED91D92}, which is McAfee SiteAdvisor.

I've noticed this crash in particular because this signature is #48 in the list of top startup crashes (it isn't in the list of top crashes, so it's still low volume compared to other crashes).

Looks like there are a bunch of different signatures that include the same DLL (total of 634 crashes): https://crash-stats.mozilla.com/search/?product=Firefox&version=46.0.1&version=46.0&release_channel=release&proto_signature=~npmcffplg32.dll&_facets=signature&_facets=platform_pretty_version&_facets=addons&_facets=proto_signature&_columns=date&_columns=signature&_columns=product&_columns=version&_columns=build_id&_columns=platform#facet-signature

There are a bunch of different signatures even if we restrict the search to startup crashes: https://crash-stats.mozilla.com/search/?product=Firefox&version=46.0.1&version=46.0&release_channel=release&proto_signature=~npmcffplg32.dll&uptime=%3C%3D60&_facets=signature&_facets=platform_pretty_version&_facets=addons&_facets=proto_signature&_columns=date&_columns=signature&_columns=product&_columns=version&_columns=build_id&_columns=platform#facet-signature

If we sum them up, the startup crashes related to this DLL are 356.

This makes them #25 in the list of top startup crashes: https://crash-stats.mozilla.com/search/?product=Firefox&uptime=%3C%3D60&version=46.0.1&version=46.0&release_channel=release&_facets=signature&_facets=platform_pretty_version&_facets=addons&_columns=date&_columns=signature&_columns=product&_columns=version&_columns=build_id&_columns=platform#facet-signature
Component: Other → General
Product: External Software Affecting Firefox → Core
Moved to Core otherwise I can't add a Crash Signature.
Crash Signature: [@ npmcffplg32.dll@0x5a3d]
See Also: → 1131180
Component: General → Other
Product: Core → External Software Affecting Firefox
Summary: Crash in npmcffplg32.dll@0x5a3d → Crashes with McAfee SiteAdvisor in npmcffplg32.dll@0x5a3d
harald, heads-up on this and related bug 1131180 which could use McAfee contacts to resolve. Or blocklist, if it comes down to it.
Flags: needinfo?(hkirschner)
Harald, I have some McAfee contacts that Dees gave me, feel free to ping me on IRC.
Flags: needinfo?(hkirschner)
Assignee: nobody → hkirschner
Priority: -- → P1
I am assisting Marco on this, who will lead the outreach to McAfee.
I sent an email to some McAfee people. I'll update the bug when I get a reply.
Crash volume for signature 'npmcffplg32.dll@0x5a3d':
 - nightly (version 50): 0 crash from 2016-06-06.
 - aurora  (version 49): 0 crash from 2016-06-07.
 - beta    (version 48): 61 crashes from 2016-06-06.
 - release (version 47): 964 crashes from 2016-05-31.
 - esr     (version 45): 0 crash from 2016-04-07.

Crash volume on the last weeks:
             Week N-1   Week N-2   Week N-3   Week N-4   Week N-5   Week N-6   Week N-7
 - nightly          0          0          0          0          0          0          0
 - aurora           0          0          0          0          0          0          0
 - beta             5          6          3          9         29          9          0
 - release         88        134        169        166        175        137         59
 - esr              0          0          0          0          0          0          0

Affected platform: Windows
143 crash reports has been analyzed and the following versions have been found:
 - npmcffplg32.dll
   - 4.0.2.187: 7
   - 4.0.1.207: 5
   - 3.7.2.210: 1
   - 4.0.3.227: 43
   - 3.7.2.227: 18
   - 4.0.2.198: 2
   - 4.0.3.233: 55
   - 4.0.2.189: 6
   - 3.7.2.119: 3
   - 4.0.2.190: 1
   - 4.0.2.192: 1
   - 4.0.2.204: 1

Looks like the crash is restricted to those versions.
Crash Signature: [@ npmcffplg32.dll@0x5a3d] → [@ npmcffplg32.dll@0x5a3d] [@ npmcffplg32.dll@0x59dd]
Crash volume for signature 'npmcffplg32.dll@0x59dd':
 - nightly (version 51): 0 crashes from 2016-08-01.
 - aurora  (version 50): 3 crashes from 2016-08-01.
 - beta    (version 49): 48 crashes from 2016-08-02.
 - release (version 48): 254 crashes from 2016-07-25.
 - esr     (version 45): 0 crashes from 2016-05-02.

Crash volume on the last weeks (Week N is from 08-22 to 08-28):
            W. N-1  W. N-2  W. N-3
 - nightly       0       0       0
 - aurora        0       0       0
 - beta         16      18       0
 - release      78      89      51
 - esr           0       0       0

Affected platform: Windows

Crash rank on the last 7 days:
           Browser     Content   Plugin
 - nightly
 - aurora  #429
 - beta    #701
 - release #301
 - esr
Whiteboard: [platform-rel-McAfee]
Crash volume for signature 'npmcffplg32.dll@0x59dd':
 - nightly (version 53): 0 crashes from 2016-11-14.
 - aurora  (version 52): 1 crash from 2016-11-14.
 - beta    (version 51): 202 crashes from 2016-11-14.
 - release (version 50): 1101 crashes from 2016-11-01.
 - esr     (version 45): 12 crashes from 2016-07-06.

Crash volume on the last weeks (Week N is from 01-02 to 01-08):
            W. N-1  W. N-2  W. N-3  W. N-4  W. N-5  W. N-6  W. N-7
 - nightly       0       0       0       0       0       0       0
 - aurora        0       0       0       1       0       0       0
 - beta          6      56      44      22      26      27      19
 - release     110      93     169     205     201     200      82
 - esr           9       0       0       1       0       0       0

Affected platform: Windows

Crash rank on the last 7 days:
           Browser   Content   Plugin
 - nightly
 - aurora  #4869
 - beta    #388
 - release #335
 - esr     #6153
Crash Signature: [@ npmcffplg32.dll@0x5a3d] [@ npmcffplg32.dll@0x59dd] → [@ npmcffplg32.dll@0x5a3d] [@ npmcffplg32.dll@0x59dd] [@ npmcffplg32.dll@0x575d] [@ npmcffplg32.dll@0x56bd] [@ npmcffplg32.dll@0x141e2] [@ npmcffplg32.dll@0x34e05] [@ npmcffplg32.dll@0x58dd]
Mass wontfix for bugs affecting firefox 52.
legacy extension related
Assignee: hkirschner → nobody
Status: NEW → RESOLVED
Closed: 2 years ago
Priority: P1 → P3
Resolution: --- → WONTFIX
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