Closed
Bug 1277990
Opened 9 years ago
Closed 9 years ago
I'm getting slow response at different times with thunderbird 45.1.1
Categories
(Thunderbird :: Untriaged, defect)
Tracking
(Not tracked)
RESOLVED
INCOMPLETE
People
(Reporter: ldesaul, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.63 Safari/537.36
Steps to reproduce:
replying to an email, deleting an email. Thunderbird becomes unresponsive. Not all the time, every so often.
Actual results:
Windows 10 on Dell
Comment 1•9 years ago
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tart *Windows'* safe mode with networking enabled
- win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10
Still In Windows safe mode, start thunderbird in safe mode
- https://support.mozilla.org/kb/safe-mode-thunderbird
Does problem go away?
Flags: needinfo?(ldesaul)
I've already got t-bird running with add-ons disabled and in safe mode. I don't wish to run win10 in safe mode - this problem with t-bird only happens once in a while.
This never happened when I was on the previous release. Can I back out 45.1.1 and run on an earlier release?
Comment 3•9 years ago
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These issues tend to be caused by something other than Thunderbird, hence the request to test windows in safe mode. Many issues are listed at https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems
Thunderbird 38 is near end of life, so it would not be a great idea to sit back at that release.
If you can't do safe mode than someone in support can advise you https://support.mozilla.org/products/thunderbird
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Flags: needinfo?(ldesaul)
Resolution: --- → INCOMPLETE
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Description
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