Closed Bug 127948 Opened 18 years ago Closed 14 years ago
.com - advanced search table missing
From Bugzilla Helper: User-Agent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:0.9.8) Gecko/20020204 BuildID: 2002020406 On http://support.microsoft.com/default.aspx? there should be a new search window with fields to enter search phrases on the top left of the page, the only thing, that is displayed is the headline ("Search (KB)") ,a button (->) and a link "Search now" Reproducible: Always Steps to Reproduce: 1. Go to www.microsoft.com 2. Click on "Support" (left side, below Ressources) 3. Actual Results: the page displayed without the fileds on the top left Expected Results: There should be some fields to enter the search phrase
<script FOR="window" EVENT="onLoad()" >setcookieval("Params", "SD=GN");</script> That's the script that creates that form. Too bad this FOR="window" business is an IE-only syntax... No browser I have here (Mozilla, Netscape4, Amaya) shows that form.
Assignee: alexsavulov → doronr
Status: UNCONFIRMED → NEW
Component: Form Submission → US General
Ever confirmed: true
Product: Browser → Tech Evangelism
QA Contact: vladimire → zach
Version: other → unspecified
Oddly enough, the search form fields do display in NS 6.2.1
Today, going to support.microsoft.com with Mozilla 0.9.9, nothing is displayed at all. I get a completely blank display. If I pull up page source, all I see is one line: <!--TOOLBAR_EXEMPT--> and that is it. If I go there with IE, I see the proper page. (Of course.) With Communicator 4.7, the page also loads properly -- if rather slower than IE.
*** Bug 141749 has been marked as a duplicate of this bug. ***
Assignee: doron → bclary
Summary: microsoft search form doesn't get displayed at all → microsoft .com - search form doesn't get displayed at all
Summary: microsoft .com - search form doesn't get displayed at all → microsoft.com - search form doesn't get displayed at all
mhmm... tried that page today and it seems to work at least a little... now you can enter some searchphrase and it even searches... i've upgraded to Mozilla 1.0 RC2 Build 2002051006. There is just the selection box missing, where you can select the search topic.
*** Bug 151763 has been marked as a duplicate of this bug. ***
In Mozilla 1.0 Stable release, the only thing missing as Stephan reported is the Microsoft Topic's column which lists the available Microsoft products you can do a search on.
It seems this bug, or the MS support page, has changed a few times. Here's what I observe now. The left panel of the Microsoft support page, support.microsoft.com, should include: a drop-down list of MS products a field for search text a show options link that allows further refinement a search now button/link In Mozilla 1.0 the drop-down list and show options link are missing, which makes the search engine useless since the default search (any keyword found, search all Microsoft products) produces too many results. I first noticed this problem in Netscape 4 after Microsoft revamped the support site in November or December 2001. I've observed this problem, with the same symptoms, in Mozilla 1.0, Netscape 4.7, and Netscape 4.79, but *not* in Netscape 6.1 or 6.21. Does anyone with a Netscape 7 release want to try it?
pure server side sniff. if you change your ua string to IE you will get the full options in the search however their toolbar will be broken... haven't checked why... prolly nonstandard css foo. Looking at their content served to IE they are providing DOM compliant code paths so they are beginning to change. Perhaps they are performing an incremental roll out of the new functionality. Lets follow up again in August to see how they are doing.
Target Milestone: --- → Aug
Within the last week, Microsoft changed the appearance of support.microsoft.com. It now has a single field for search text. In IE 5.5 and Netscape 6.21, there's an Advanced link below that. In any browser there's a Search the Knowledgebase link to the right with URL identical to the Advanced link. In IE and Netscape 6, this produces the advanced search page. In Mozilla, it produces a page with the search table missing and poorly formatted text. Test: I opened the advanced support page in Internet Explorer, then saved as complete web page. I opened the saved page in Mozilla 1.0 - the table works properly and the text is well formatted. (Note: the saved page doesn't work in Netscape 4.79.) Rant: Although Microsoft didn't reply to my complaints (in December), I assume the justification is that they use the best available web design tools and can't be responsible for troubles with inferior browsers. (Not my opinion, I'm attempting to channel Microsoft.) Since my test shows that Mozilla is perfectly capable of displaying the page, I can only assume that the web site deliberately failed to provide a full version of that page. Surely there are 9 state Attorneys General who would be interested in this.
is bug 159494 a dup?
*** Bug 161674 has been marked as a duplicate of this bug. ***
Bug 159494 is certainly related, in that it is server-side sniffing evang bug on support.microsoft.com. However, that bug deals with unreadable pages due to the (valid) CSS that is being served, whereas this bug deals with the decision not to serve up part of the document. I don't think it's a dup, unless we want to turn this into a 'support.microsoft.com doesn't like Mozilla' bug.
I see the search field when my ua string is: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.0.1) Gecko/20020710 Netscape/7.0 or Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.0rc2) Gecko/20020510
re: #15 It's not the search field that's missing, it's the advanced search table. Read my comment #11 for complete, if poorly worded, detail. It's still missing in Moz 1.1. If the ua string is what shows up in the top part of Help..About Mozilla, then mine is Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.1) Gecko/20020826 No problem in Netscape 6.21 Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:0.9.4) Gecko/20011128 Netscape6/6.2.1
With a Mozilla user agent string, I see the search field, Serach the KNowledgebase, and a --> button. I *do not* see an Advanced Search link. I changed the subject line to reflect this. Overall the issue is that they are only detecting Netscape, not Gecko. I am contacting them about other support.microsoft.com issues (link below) so will take this bug also. http://bugzilla.mozilla.org/show_bug.cgi?id=159494
Assignee: bclary → susiew
Summary: microsoft.com - search form doesn't get displayed at all → Support.microsoft.com - Advanced Search link missing
Summary: Support.microsoft.com - Advanced Search link missing → microsoft.com - Advanced Search link missing
The URL for this page has changed slightly, http://support.microsoft.com/default.aspx?scid=fh;en-gb;kbhowto In order to see the Advanced Search dialogue you must spoof as NS6: user_pref("general.useragent.vendor", "Netscape6"); user_pref("general.useragent.vendorSub", "6.5"); Now, if you go to the URL in this comment you see the dialogue, but it is cut off at the right hand side. Clicking Reload doesn't fix it however, if you go to another page (your home page will do) then clicking back causes it to be rendered properly. Whilst MS's CSS may be contributing to this I suspect that Moz is partly (or wholly?) to blame because it renders fine on the second visit. See screenshots.
*** Bug 190084 has been marked as a duplicate of this bug. ***
Can the summary for this bug be changed? "...Advanced search link missing" was never the heart of this problem, and has become inaccurate since Microsoft restored the link a few months ago. Something that reflects the unusable state of the advanced search page - "support.microsoft.com advanced search table missing".
Summary: microsoft.com - Advanced Search link missing → microsoft.com - advanced search table missing
tech evang june 2003 reorg
Assignee: susiew → english-us
QA Contact: zach → english-us
Target Milestone: Aug → ---
*** Bug 247975 has been marked as a duplicate of this bug. ***
(In reply to comment #21) > Can the summary for this bug be changed? "...Advanced search link missing" was > never the heart of this problem, and has become inaccurate since Microsoft > restored the link a few months ago. Something that reflects the unusable state > of the advanced search page - "support.microsoft.com advanced search table missing". The link is missing when I go there, so I think that it is still accurate
The latest version of the Microsoft knowledgebase advanced search page, changed within the last week, works in Mozilla 1.7.1 and Firefox 0.9.2 (Windows XP sp1). The search page and its level of compatibility with Mozilla is subject to change by Microsoft - as the history of this bug, and the repeated obsolesence of its summary, shows.
Is this bug still valid? The URL above (http://support.microsoft.com/default.aspx?) looks the same for me in both IE6 SP1 (Windows 2000) and Seamonkey SeaMonkey 1.0.4 (Gecko 220.127.116.11 20060729) albeit with added whitespace off the bottom of the page. However all page elements, search fields, columns of text appear identical.
Status: NEW → RESOLVED
Closed: 14 years ago
Resolution: --- → WORKSFORME
Product: Tech Evangelism → Tech Evangelism Graveyard
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