1279755 - user reports stuck on FF44 and had to manually update on multiple devices

Status: RESOLVED INCOMPLETE

(Toolkit :: Application Update, defect)

Description

[Ben Kelly [:bkelly, not reviewing]]

Today I saw this problem report on twitter:

https://mobile.twitter.com/rodneyrehm/status/741195044183539712

He had multiple devices stuck on FF44.  For some reason auto-updates were not triggering for him.  He manually updated the devices to FF47 just fine.

While we were unable to get a copy of the profile before the update, here is his about:support output:

{
  "application": {
    "name": "Firefox",
    "osVersion": "Darwin 14.5.0",
    "arch": "x86-64",
    "version": "47.0",
    "buildID": "20160604131506",
    "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:47.0) Gecko/20100101 Firefox/47.0",
    "safeMode": false,
    "updateChannel": "release",
    "supportURL": "https://support.mozilla.org/1/firefox/47.0/Darwin/de/",
    "numTotalWindows": 1,
    "numRemoteWindows": 0,
    "remoteAutoStart": false,
    "autoStartStatus": 2
  },
  "modifiedPreferences": {
    "accessibility.typeaheadfind.flashBar": 0,
    "browser.cache.disk.smart_size.first_run": false,
    "browser.cache.disk.enable": false,
    "browser.cache.memory.enable": false,
    "browser.cache.disk.capacity": 512000,
    "browser.cache.frecency_experiment": 4,
    "browser.cache.disk.smart_size.use_old_max": false,
    "browser.cache.disk.filesystem_reported": 1,
    "browser.cache.disk.smart_size.enabled": false,
    "browser.download.importedFromSqlite": true,
    "browser.download.manager.showWhenStarting": false,
    "browser.download.useDownloadDir": false,
    "browser.history_expire_days.mirror": 180,
    "browser.places.updateRecentTagsUri": false,
    "browser.places.importBookmarksHTML": false,
    "browser.places.smartBookmarksVersion": 7,
    "browser.places.importDefaults": false,
    "browser.places.leftPaneFolderId": -1,
    "browser.places.migratePostDataAnnotations": false,
    "browser.privatebrowsing.dont_prompt_on_enter": true,
    "browser.sessionstore.upgradeBackup.latestBuildID": "20160604131506",
    "browser.startup.homepage_override.mstone": "47.0",
    "browser.startup.homepage_override.buildID": "20160604131506",
    "browser.tabs.closeButtons": 0,
    "browser.tabs.warnOnClose": false,
    "browser.tabs.closeWindowWithLastTab": false,
    "browser.urlbar.suggest.searches": true,
    "browser.urlbar.userMadeSearchSuggestionsChoice": true,
    "dom.disable_window_open_feature.status": false,
    "dom.max_script_run_time": 0,
    "dom.apps.reset-permissions": true,
    "dom.webcomponents.enabled": true,
    "dom.w3c_touch_events.expose": false,
    "dom.mozApps.used": true,
    "extensions.lastAppVersion": "47.0",
    "font.internaluseonly.changed": true,
    "general.autoScroll": false,
    "gfx.crash-guard.glcontext.deviceID": "0x0166",
    "gfx.crash-guard.glcontext.appVersion": "44.0.2",
    "gfx.crash-guard.status.glcontext": 2,
    "media.benchmark.vp9.fps": 193,
    "media.webrtc.debug.aec_log_dir": "/tmp/",
    "media.webrtc.debug.log_file": "/tmp/WebRTC.log",
    "media.benchmark.vp9.versioncheck": 1,
    "media.gmp-widevinecdm.lastUpdate": 1465550182,
    "media.gmp-gmpopenh264.lastUpdate": 1451508420,
    "media.gmp-widevinecdm.abi": "x86_64-gcc3-u-i386-x86_64",
    "media.gmp-gmpopenh264.version": "1.5.3",
    "media.gmp-manager.lastCheck": 1465550180,
    "media.gmp.storage.version.observed": 1,
    "media.gmp-widevinecdm.version": "1.4.8.866",
    "media.gmp-gmpopenh264.abi": "x86_64-gcc3-u-i386-x86_64",
    "media.gmp-manager.buildID": "20160604131506",
    "network.dns.disablePrefetch": true,
    "network.protocol-handler.warn-external.irc": false,
    "network.http.speculative-parallel-limit": 12,
    "network.http.max-persistent-connections-per-server": 12,
    "network.predictor.cleaned-up": true,
    "network.image.imageBehavior": 0,
    "network.protocol-handler.warn-external.webcal": false,
    "network.http.pacing.requests.min-parallelism": 8,
    "network.cookie.prefsMigrated": true,
    "places.history.expiration.transient_optimal_database_size": 167772160,
    "places.history.expiration.transient_current_max_pages": 104858,
    "places.last_vacuum": 1296040129,
    "places.database.lastMaintenance": 1465407762,
    "plugin.disable_full_page_plugin_for_types": "application/pdf",
    "plugin.importedState": true,
    "plugin.state.silverlight": 1,
    "plugin.state.divx web player": 2,
    "plugin.state.veohtv2version": 0,
    "plugin.state.ovshelper": 2,
    "plugin.state.flip4mac wmv plugin": 0,
    "plugin.state.flash": 1,
    "plugin.state.fbplugin": 0,
    "print.print_margin_top": "0.5",
    "print.print_paper_width": "  8.50",
    "print.print_paper_size_unit": 0,
    "print.print_to_file": false,
    "print.print_command": "",
    "print.print_paper_height": " 11.00",
    "print.print_scaling": "  1.00",
    "print.print_margin_right": "0.5",
    "print.print_unwriteable_margin_right": 23,
    "print.print_printer": "",
    "print.print_duplex": 0,
    "print.print_reversed": false,
    "print.print_unwriteable_margin_left": 23,
    "print.print_paper_data": 0,
    "print.print_plex_name": "",
    "print.print_orientation": 0,
    "print.print_resolution": 0,
    "print.print_unwriteable_margin_bottom": 23,
    "print.print_paper_name": "",
    "print.print_pagedelay": 500,
    "print.print_paper_size": 7602208,
    "print.print_oddpages": true,
    "print.print_downloadfonts": true,
    "print.print_resolution_name": "",
    "print.print_evenpages": true,
    "print.print_margin_left": "0.5",
    "print.print_colorspace": "",
    "print.print_shrink_to_fit": true,
    "print.print_unwriteable_margin_top": 23,
    "print.print_bgcolor": false,
    "print.print_margin_bottom": "0.5",
    "print.print_in_color": true,
    "print.print_paper_size_type": 1,
    "print.print_page_delay": 50,
    "print.print_bgimages": false,
    "privacy.sanitize.timeSpan": 0,
    "privacy.sanitize.migrateClearSavedPwdsOnExit": true,
    "privacy.cpd.sessions": false,
    "privacy.cpd.cookies": false,
    "privacy.donottrackheader.value": 1,
    "privacy.cpd.downloads": false,
    "privacy.donottrackheader.enabled": true,
    "privacy.cpd.formdata": false,
    "privacy.cpd.history": false,
    "privacy.sanitize.migrateFx3Prefs": true,
    "security.warn_viewing_mixed": false,
    "security.disable_button.openDeviceManager": false,
    "security.warn_entering_weak.show_once": false,
    "security.warn_entering_weak": false,
    "security.disable_button.openCertManager": false,
    "security.warn_viewing_mixed.show_once": false,
    "security.OCSP.disable_button.managecrl": false,
    "security.enable_java": true,
    "services.sync.declinedEngines": "",
    "services.sync.engine.greasemonkey": true,
    "storage.vacuum.last.places.sqlite": 1465646149,
    "storage.vacuum.last.index": 0
  },
  "lockedPreferences": {},
  "javaScript": {
    "incrementalGCEnabled": true
  },
  "accessibility": {
    "isActive": false,
    "forceDisabled": 0
  },
  "libraryVersions": {
    "NSPR": {
      "minVersion": "4.12",
      "version": "4.12"
    },
    "NSS": {
      "minVersion": "3.23 Basic ECC",
      "version": "3.23 Basic ECC"
    },
    "NSSUTIL": {
      "minVersion": "3.23",
      "version": "3.23"
    },
    "NSSSSL": {
      "minVersion": "3.23 Basic ECC",
      "version": "3.23 Basic ECC"
    },
    "NSSSMIME": {
      "minVersion": "3.23 Basic ECC",
      "version": "3.23 Basic ECC"
    }
  },
  "userJS": {
    "exists": true
  },
  "crashes": {
    "submitted": [],
    "pending": 0
  },
  "extensions": [
    {
      "name": "ADB Helper",
      "version": "0.8.7",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "Adblock Plus",
      "version": "2.7.3",
      "isActive": true,
      "id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
    },
    {
      "name": "ColorZilla",
      "version": "2.8.2",
      "isActive": true,
      "id": "{6AC85730-7D0F-4de0-B3FA-21142DD85326}"
    },
    {
      "name": "DOM Inspector",
      "version": "2.0.16.1-signed",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "Firefox Hello",
      "version": "1.3.2",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "FireGestures",
      "version": "1.10.9",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "FireShot",
      "version": "0.98.87",
      "isActive": true,
      "id": "{0b457cAA-602d-484a-8fe7-c1d894a011ba}"
    },
    {
      "name": "Greasemonkey",
      "version": "3.8",
      "isActive": true,
      "id": "{e4a8a97b-f2ed-450b-b12d-ee082ba24781}"
    },
    {
      "name": "HTMLUpdater",
      "version": "1.4.14",
      "isActive": true,
      "id": "{f7af2ea4-970c-4660-8fa2-d389c7f311b1}"
    },
    {
      "name": "HTTP/2 and SPDY indicator",
      "version": "2.3",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "JSONView",
      "version": "1.1.1",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "JSView",
      "version": "2.0.8",
      "isActive": true,
      "id": "{cf15270e-cf08-4def-b4ea-6a5ac23f3bca}"
    },
    {
      "name": "Keychain Services Integration",
      "version": "1.1.9.1-signed.1-signed",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "Multi-process staged rollout",
      "version": "1.0",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "Pocket",
      "version": "1.0.2",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "Pocket",
      "version": "3.0.6.1-signed",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "Privacy Badger",
      "version": "1.7.0",
      "isActive": true,
      "id": "jid1-MnnxcxisBPnSXQ@jetpack"
    },
    {
      "name": "Remove DOM Node",
      "version": "0.0.1",
      "isActive": true,
      "id": "@firefox-remove-dom-node-extension"
    },
    {
      "name": "Skype Player Plus",
      "version": "2.0.0.13",
      "isActive": true,
      "id": "{2d6214d5-d54e-459b-a842-fcc476457928}"
    },
    {
      "name": "Video DownloadHelper",
      "version": "5.6.1",
      "isActive": true,
      "id": "{b9db16a4-6edc-47ec-a1f4-b86292ed211d}"
    },
    {
      "name": "Charles Autoconfiguration",
      "version": "3.10.1",
      "isActive": false,
      "id": "{3e9a3920-1b27-11da-8cd6-0800200c9a66}"
    },
    {
      "name": "Ghostery",
      "version": "6.2.0",
      "isActive": false,
      "id": "[e-mail]"
    },
    {
      "name": "MeasureIt",
      "version": "0.4.15",
      "isActive": false,
      "id": "{75CEEE46-9B64-46f8-94BF-54012DE155F0}"
    },
    {
      "name": "Pearl Crescent Page Saver",
      "version": "2.8.7",
      "isActive": false,
      "id": "{c151d79e-e61b-4a90-a887-5a46d38fba99}"
    },
    {
      "name": "Watchlater",
      "version": "1.0.0",
      "isActive": false,
      "id": "[e-mail]"
    },
    {
      "name": "Web Developer",
      "version": "1.2.5.1-signed.1-signed",
      "isActive": false,
      "id": "{c45c406e-ab73-11d8-be73-000a95be3b12}"
    },
    {
      "name": "YouTube Unblocker",
      "version": "0.6.20",
      "isActive": false,
      "id": "[e-mail]"
    }
  ],
  "experiments": [],
  "graphics": {
    "numTotalWindows": 1,
    "numAcceleratedWindows": 1,
    "windowLayerManagerType": "OpenGL",
    "windowLayerManagerRemote": true,
    "supportsHardwareH264": "Yes",
    "adapterDescription": "",
    "adapterVendorID": "0x8086",
    "adapterDeviceID": "0x0166",
    "adapterRAM": "",
    "adapterDrivers": "",
    "driverVersion": "",
    "driverDate": "",
    "webglRenderer": "NVIDIA Corporation -- NVIDIA GeForce GT 650M OpenGL Engine",
    "info": {
      "AzureCanvasBackend": "skia",
      "AzureCanvasAccelerated": 1,
      "AzureFallbackCanvasBackend": "none",
      "AzureContentBackend": "quartz"
    }
  }
}

Sorry, I'm not sure what component this goes in.

Comment 1

[Robert Strong (they/them - no direct email)]

Not enough to go on so resolving -> incomplete