User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 Build ID: 20160604131506 Steps to reproduce: Using Thunderbird 45.1.1 with auto-update on Windows 10 64-bit, Charter.net is email provider, Imap server selected using Charter recommended settings for Desktop directly connected to Charter modem through a router. Actual results: About two months ago I realized that Thunderbird was no longer downloading new messages when Get Messages button clicked. By stopping and restarting TB, new messages loaded. I also connect to Charter.net with Aqua-mail on Android tablets over Wifi. These devices use IMAP settings for mobile recommended by Charter. The android devices have no problem downloading new emails on demand. I have tried the following with no change to results: - Changed desktop to connect with wifi and changed server settings to those associated with mobile devices. - Deleted all accounts and recreated, also removing folders under profiles/IMAP and then recreated account. - deleted all accounts and files and removed Thunderbird software. Reinstalled and recreated account. Expected results: When I click Get Messages, any new messages waiting on server should be downloaded.
Jim, are you still seeing this issue?
Yes, it is still there.
We think this problem is caused by charter and are attempting to engage them