1284894 - "cannot connect to server", when messages are being deleted

Status: RESOLVED INVALID

(Thunderbird :: Folder and Message Lists, defect)

Description

[Karen]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
Build ID: 20160623154057

Steps to reproduce:

I uninstalled and reinstalled tbird. Removed and re-added accounts.  Disabled all of bitdefender.   


Actual results:

Works ok for awhile, then hangs, particularly when trying to delete an email, and MAY say, cannot connect to server.  But it does, if Iwait long enough


Expected results:

Tbird should not hang at all

Comment 1

[Wayne Mery (:wsmwk)]

Start *Windows'* safe mode with networking enabled
- win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10
Still In Windows safe mode, start thunderbird in safe mode
- https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?

Comment 2

[Karen]

Yes, so far, for one day...

Comment 3

[Wayne Mery (:wsmwk)]

Karen,
Is this still happening?
Is "cannot connect to server" the precise wording?
Is this only happening for gmail?

Comment 4

[Karen]

Yes, it still will say that...and I only use gmail.   the thing is, I get all my emails, and it doesn't hang.   Works fine, but still get message "cannot connect to server"  despite getting all my messages??? go figure

Comment 5

[Wayne Mery (:wsmwk)]

But it works fine in safe mode, correct?

Comment 6

[Wayne Mery (:wsmwk)]

If it doesn't happen in safe mode then the problem lies outside Thunderbird, or a is an addon you installed in thunderbird.