128563 - comcast.net - Moz will not display some important pages on the Comcast Internet Site

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[wep]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:0.9.8+)
Gecko/20020301
BuildID:    2002030103 and all recent builds

Comcasts login screen is at www.comcast.net/comcast.html.

This displays ok in Moz but shows as a blank page in Netscape 4.7.

After loging in with Moz I get to:  www.comcast.net/DesktopServlet.

On this page  are several choices, all work except for 'Member Services' 
 and 'My Web Page'  which show as a blank 
 
Eveything works ok with IE.


Reproducible: Always
Steps to Reproduce:
1.Got the above URL which ic comcasts login page (This displays OK with Moz but
does not display with NS 4.7)
2.Log In 
3.select Member Services  ...or...  select My Web Page

Actual Results:  although other links work ok these 2 show show as blank

Expected Results:  Member Services should display a new page 
My Web Page should give a pop up window with some sort of FTP app.
I think its a Shockwave Flash thing.
Both of these work ok with IE

Comment 1

[wep]

Attachment: Source for page that does not dispaly

This problem prevents Comcast Internet users from managing thier service.
The problem occurs after you login with a username/password.

This attachment contains HTML source for the offending page.

Comment 2

[David Evola]

Attachment: "blank" page w/ Javascript

Also see on Win2000, build 2002032708

Can log in, but click on "Member Services" brings up blank page.  Source for
this "blank" page is attached (plain text username and password removed). 
Javascript appears to be not doing it's job.  Works fine in IE.

Comment 3

[Andrew Hagen]

Were you able to access that page with older Mozilla builds?

Comment 4

[Randell Jesup [:jesup] (needinfo me)]

comcast.net pages are not accessible with 0.9.2, 0.9.7, or 1.0RC1

Comment 5

[Randell Jesup [:jesup] (needinfo me)]

This will probably devolve to an evangelism bug, though we should strongly
consider acting compatibly here if we can.

The problem can be seen in the JS console - filelocker is not defined.  If I
make it document.filelocker.submit, it says it has no properties (same for
document.forms['filelocker'].submit).

I'm sure it's the same for memberservices (there are several links that have the
same layout of JS code and the same problem).

Very problematic for a vast number of users - raising severity.

Comment 6

[Randell Jesup [:jesup] (needinfo me)]

comcast.net has >> 1 million users, and will have a lot more once it merges with
AT&T.   comcast.net is unusable for account maintenance without a fix for this
(in our code and/or theirs).

Comment 7

[Randell Jesup [:jesup] (needinfo me)]

*** Bug 125313 has been marked as a duplicate of this bug. ***

Comment 8

[Bob Clary [:bc] (inactive)]

Attachment: test case: working submit from second attachment "lank page"

The "blank" page w/Javascript test case is incorrect due to 

a) it relies on IE only exposure of form elements by name
b) the script executes as the page loads but before the parser has created the
form 

This test case shows that if you execute the submit after the form has been
parsed and using the correctly qualified reference the submit will occur.

I have not analysed the rest of this site or issues, but based on this it
appears to be evangelism pure and simple. Do as you please with it.

Comment 9

[Randell Jesup [:jesup] (needinfo me)]

->Evangalism

This should be high priority, since comcast.net has >1,000,000 subs (1.5m
perhaps by now), and AT&T has >1.5m subs and is merging with Comcast.

Comment 10

[Randell Jesup [:jesup] (needinfo me)]

-> tech evang owner/qa

Comment 11

[Kathleen :Brade]

Has any progress been made on this issue?  Has anyone determined what is wrong
with their html/css/js/?

Comment 12

[Nicholas Bebout ([e-mail] is my new email)]

*** Bug 164479 has been marked as a duplicate of this bug. ***

Comment 13

[Frankie]

Comcast has recently rearranged their member site. All links and functions work
for me in Mozilla on OSX. The old script-controlled page in the middle that used
IE-only features appears to be gone.

Could one or two other Comcast customers please test it as well?

Comment 14

[Mark Smith [:mcs]]

Using Mozilla 1.3a and Netscape 7.01, I briefly tried most of the Comcast
functions (Account Mgt, Home Page, File Locker) and did not notice any problems.

Comment 15

[Frankie]

The stupid <script> memberservices.submit() </script> redirect page (as shown in
attachment 76691 [details]) appears to have been eliminated. Both Member Services and
Webmail are reported to work now.

Comment 16

[Lord Brandon, I]

Webmail now works under chimera .6 and Mac OS X 10.1.5.

Thanks!

Comment 17

[Robin Monks]

*** Bug 241641 has been marked as a duplicate of this bug. ***

Comment 18

[Robin Monks]

*** Bug 273837 has been marked as a duplicate of this bug. ***

Comment 19

[Robin Monks]

*** Bug 265889 has been marked as a duplicate of this bug. ***