Closed Bug 1286572 Opened 8 years ago Closed 8 years ago

NewRelic API key failing

Categories

(Infrastructure & Operations :: IT-Managed Tools, task)

task
Not set
normal

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: ericz, Assigned: ericz)

Details

(Whiteboard: [kanban:https://webops.kanbanize.com/ctrl_board/2/3195])

Our New Relic reporting script recently stopped working saying an API key is invalid.
Whiteboard: [kanban:https://webops.kanbanize.com/ctrl_board/2/3195]
The Marketing account's API key changed, I updated puppet with the new value, verified it works and re-ran the script/email.
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → FIXED
Apologies for the lack of cross-team communication and coordination there. Will you please update the key in the server configs for sumo and mdn as well?
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
We did some digging and the New Relic agents appear to authenticate with a "license key" which was not changed like the "API key" was.  Therefore, we don't know why we saw the failure and then recovery.  New Relic has not said there was any outage on their side.  Possibly it was a temporary outbound proxy issue in scl3 as nothing in AWS was affected.
Status: REOPENED → RESOLVED
Closed: 8 years ago8 years ago
Resolution: --- → FIXED
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