I cannot create an account with persona or github account.

RESOLVED FIXED

Status

Mozilla Developer Network
Account Help
RESOLVED FIXED
a year ago
a year ago

People

(Reporter: oliveira.matheussilva, Unassigned)

Tracking

Details

(Whiteboard: [specification][type:bug])

(Reporter)

Description

a year ago
What did you do?
================
1. I try to create an account with persona and the website says that I can't create with persona
2. I try create with github, but it says "Could not find profile matching that account."
3. I try log in with github, but it says "Could not find profile matching that account."

What happened?
==============
I cannot log in with github account.

What should have happened?
==========================
I should log in with github account.

Is there anything else we should know?
======================================
I'm sorry you are having trouble creating an account. Here are some things to try:

1) Visit https://developer.mozilla.org/en-US/users/signout, then try logging in with Github
2) Turn on private browsing mode, and try logging in with GitHub
3) Use a different browser to create your account with GitHub, and then try logging in in the original browser.

If this doesn't work, we can try some other things, but I'll need to know what browser you are using so I can give you specific help.
I've confirmed with another user that option #1, visiting /users/signout, will _not_ fix the issue. Private browsing should work, or the alternate browser. Also, deleting the sessionid cookie for developer.mozilla.org should work:

https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored#w_delete-cookies-for-a-single-site

Please give one of those options a try, and let me know if it helps.
Flags: needinfo?(oliveira.matheussilva)
Depends on: 1291892
(Reporter)

Comment 3

a year ago
I managed connect with private browse, thank you.
Thank you for the bug report (it helps prioritize this issue), and welcome to the MDN community!
Status: UNCONFIRMED → RESOLVED
Last Resolved: a year ago
Flags: needinfo?(oliveira.matheussilva)
Resolution: --- → FIXED
You need to log in before you can comment on or make changes to this bug.