Whatsapp Web on Firefox 48.0 halts Windows 10 PC competely

RESOLVED INCOMPLETE

Status

()

RESOLVED INCOMPLETE
2 years ago
2 years ago

People

(Reporter: ernstbiesbroeck, Unassigned)

Tracking

48 Branch
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Reporter)

Description

2 years ago
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0
Build ID: 20160726073904

Steps to reproduce:

Hi there,
I've been using Whatsapp Web for at least a year without problems.
Now, on Firefox 48.0 my complete Windows 10 PC freezes when I start up Whatsapp web. I don't know if it has anything to do with Whatsapp, Firefox of Windows. All works well on Chrome. So the suspicion is with Firefox.  



Actual results:

PC freezes completely


Expected results:

https://web.whatsapp.com/ should have been loaded
(Reporter)

Updated

2 years ago

Comment 1

2 years ago
Hello ernstbiesbroeck, I am a regular user of Whatsapp Web too and didn't encounter this issue. I tested this issue on Windows 10. I compared this behavior on Chrome too and didn't observed any difference.

Build ID 	20160726073904
User Agent 	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:48.0) Gecko/20100101 Firefox/48.0

This issue may be related to profile or other Addons. Please try retesting this with clean profile(https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing+profiles) and in safe mode(https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode?redirectlocale=en-US&redirectslug=Safe+Mode). Let us know your finding.
Flags: needinfo?(ernstbiesbroeck)

Comment 2

2 years ago
Closing this bug as resolved: Incomplete due to no update from Reporter. Feel free to open this bug if you still encounter this issue.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Flags: needinfo?(ernstbiesbroeck)
Resolution: --- → INCOMPLETE
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