Closed Bug 1295369 Opened 8 years ago Closed 8 years ago

talos-linux64-ix-063 is unreachable

Categories

(Infrastructure & Operations :: DCOps, task)

Product:
Infrastructure & Operations
Component:
DCOps
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: slaveapi, Assigned: van)

References

Details

(Whiteboard: #KKP-623-43294) 

      No description provided.
there appears to be an issue with the kickstart. im stuck on step 7a of this - https://mana.mozilla.org/wiki/display/DC/How+To+Reimage+Releng+iX+and+HP+Linux+Machines

after i hit enter, the menu with the o/s option refreshes. ive tried all the available o/s options and trying to reimage without PUPPET_PASS and the only thing that happens is the menu refreshes. any idea?
Assignee: server-ops-dcops → vle
colo-trip: --- → scl3
Flags: needinfo?(arich)
It looks like it would happily install centos (I hit return there), so maybe IT changed something with the kickstart config for ubuntu? I would try to figure out if this happens on any server you try to install ubuntu on.
Flags: needinfo?(arich)
Depends on: 1312011
hi ryan, this is what i had mentioned to you a while back. you can use this host to test if needed.
I rekickstarted it, but it's going reeeeeeally slow. Van: I think there might be a disk issue.
in training this week, will poke first thing on Monday next week.
Yeah, it's listing SMART bad status, AHCI Port0 Device Error at boot.
opened up #KKP-623-43294 for RMA with iX.
QA Contact: cshields
Whiteboard: #KKP-623-43294
will need to drop this off at iX.

Van,

Your system is currently out of warranty. However we have verified that the hard drives that you have requested are still with in the manufactures warranty. We can facilitate an RMA for your disks.

Please send your disk to

iXsystems
2490 Kruse Dr.
San Jose , CA 95131

Please include the ticket number in the address line as well as on the packaging. Please provide us with a tracking number so we may monitor it's journey. Ticket Number (KKP-623-43294)


Thank you,
Heather Ownby
Support Triage Administrator
Customer Service Support Team
iXsystems, Inc. 

Ticket Details
Ticket ID: KKP-623-43294
Department: TRIAGE
Type: Issue
Status: Triage
Priority: S2: Performance degradation in production, intermittent faults or dead on arrival.
picked up RMA, replaced drive, and reimaged.

[vle@admin1a.private.scl3 ~]$ fping talos-linux64-ix-063.test.releng.scl3.mozilla.com
talos-linux64-ix-063.test.releng.scl3.mozilla.com is alive
[vle@admin1a.private.scl3 ~]$
[vle@admin1a.private.scl3 ~]$ ssh !$
ssh talos-linux64-ix-063.test.releng.scl3.mozilla.com
The authenticity of host 'talos-linux64-ix-063.test.releng.scl3.mozilla.com (10.26.57.84)' can't be established.
RSA key fingerprint is 8d:a7:f0:fe:95:ea:c3:dd:a7:8a:14:bf:e2:3e:ca:f8.
Are you sure you want to continue connecting (yes/no)?
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → FIXED
You need to log in before you can comment on or make changes to this bug.