Closed Bug 1295509 Opened 9 years ago Closed 7 years ago

Crash in arena_avail_comp | arena_avail_tree_remove | arena_run_split | arena_run_alloc | arena_malloc_large | arena_malloc | imalloc | je_malloc | PL_Base64Decode | nsMsgBodyHandler::Base64Decode

Categories

(MailNews Core :: Backend, defect)

Product:
MailNews Core
Component:
Backend
Platform:
x86
Windows 10
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: aryx, Unassigned)

Details

(Keywords: crash)

Crash Data

This bug was filed from the Socorro interface and is report bp-6380a8ec-caa5-4fd1-a78d-297df2160816. ============================================================= Reporter Gerhard (CCed) says on IRC this happens both with Thunderbird 45.2.0 and 47.0b2.
Gerhard, are you able to reproduce this crash with a specific email? > Reporter Gerhard (CCed) says on IRC this happens both with Thunderbird > 45.2.0 and 47.0b2. This crash sig has the least number of crash reports compared to 3 other crash signatures for the same user: 11 arena_avail_tree_remove | arena_run_split | arena_run_alloc | arena_malloc | imalloc | je_malloc | PL_Base64Decode | nsMsgBodyHandler::Base64Decode 9 arena_avail_tree_remove | arena_run_split | arena_run_alloc | arena_malloc_large | arena_malloc | imalloc | je_malloc | PL_Base64Decode | nsMsgBodyHandler::Base64Decode 7 arena_avail_comp | arena_avail_tree_remove | arena_run_split | arena_run_alloc | arena_malloc | imalloc | je_malloc | PL_Base64Decode | nsMsgBodyHandler::Base64Decode 2 arena_avail_comp | arena_avail_tree_remove | arena_run_split | arena_run_alloc | arena_malloc_large | arena_malloc | imalloc | je_malloc | PL_Base64Decode | nsMsgBodyHandler::Base64Decode examples respectively of the above 3 signagures: bp-fb82ab52-8ba1-4bfd-9a5f-4c5602160816 bp-7989bdf4-47ed-4ad6-8d7b-5f0ab2160814 bp-0a2a4c7d-82f2-4d06-ac8f-2cc4b2160809 (In reply to Sebastian Hengst [:aryx][:archaeopteryx] from comment #0) > report bp-6380a8ec-caa5-4fd1-a78d-297df2160816. 0 mozglue.dll arena_avail_comp memory/mozjemalloc/jemalloc.c:3251 1 mozglue.dll arena_avail_tree_remove memory/mozjemalloc/jemalloc.c:3276 2 mozglue.dll arena_run_split memory/mozjemalloc/jemalloc.c:3459 3 mozglue.dll arena_run_alloc memory/mozjemalloc/jemalloc.c:3670 4 mozglue.dll arena_malloc_large memory/mozjemalloc/jemalloc.c:4272 5 mozglue.dll arena_malloc memory/mozjemalloc/jemalloc.c:4307 6 mozglue.dll imalloc memory/mozjemalloc/jemalloc.c:4317 7 mozglue.dll je_malloc memory/mozjemalloc/jemalloc.c:6184 8 nss3.dll PL_Base64Decode nsprpub/lib/libc/src/base64.c:395 9 xul.dll nsMsgBodyHandler::Base64Decode(nsCString&) c:/builds/moz2_slave/tb-rel-c-beta-w32_bld-00000000/build/mailnews/base/search/src/nsMsgBodyHandler.cpp:415 10 xul.dll nsMsgBodyHandler::ApplyTransformations(nsCString const&, int, bool&, nsCString&) c:/builds/moz2_slave/tb-rel-c-beta-w32_bld-00000000/build/mailnews/base/search/src/nsMsgBodyHandler.cpp:254 11 xul.dll nsMsgBodyHandler::ApplyTransformations(nsCString const&, int, bool&, nsCString&) c:/builds/moz2_slave/tb-rel-c-beta-w32_bld-00000000/build/mailnews/base/search/src/nsMsgBodyHandler.cpp:263 12 xul.dll nsMsgBodyHandler::ApplyTransformations(nsCString const&, int, bool&, nsCString&) c:/builds/moz2_slave/tb-rel-c-beta-w32_bld-00000000/build/mailnews/base/search/src/nsMsgBodyHandler.cpp:263 13 xul.dll nsMsgBodyHandler::ApplyTransformations(nsCString const&, int, bool&, nsCString&) c:/builds/moz2_slave/tb-rel-c-beta-w32_bld-00000000/build/mailnews/base/search/src/nsMsgBodyHandler.cpp:263 14 xul.dll nsMsgBodyHandler::ApplyTransformations(nsCString const&, int, bool&, nsCString&) c:/builds/moz2_slave/tb-rel-c-beta-w32_bld-00000000/build/mailnews/base/search/src/nsMsgBodyHandler.cpp:263 15 xul.dll nsMsgBodyHandler::ApplyTransformations(nsCString const&, int, bool&, nsCString&) c:/builds/moz2_slave/tb-rel-c-beta-w32_bld-00000000/build/mailnews/base/search/src/nsMsgBodyHandler.cpp:263
Crash Signature: [@ arena_avail_comp | arena_avail_tree_remove | arena_run_split | arena_run_alloc | arena_malloc_large | arena_malloc | imalloc | je_malloc | PL_Base64Decode | nsMsgBodyHandler::Base64Decode] → [@ arena_avail_tree_remove | arena_run_split | arena_run_alloc | arena_malloc | imalloc | je_malloc | PL_Base64Decode | nsMsgBodyHandler::Base64Decode ] [@ arena_avail_tree_remove | arena_run_split | arena_run_alloc | arena_malloc_large | arena_malloc | …
Flags: needinfo?(ghelmberger)
Hi..no..Cause All i Can do is starting tb...crashes e ery time and i habe no Chance to do any Interaction with any Menü etc. As Long as tb rund new Mails will be downloaden. Cause i habe there Mailadressen with wrong setting in tb...tb asked me eher, time FOR THE pw of this there Mailadressen and Blocks me from userinterface...
Ja gerne.Ich habe drei Mailadressen im TB falsch konfiguriert da ich meine Mailserver gewechselt hatte. Nach jedem Start von TB frägt der TB also nach den Passwort der jeweiligen Adresse und sperrt mir in der Zeit den Zugang zu den Menüs. Egal ob ich mit abgeschalteten addons oder im abgesicherten Modus arbeite...ob mit 45.02 oder 47...das Verhalten ist immer das selbe. Selbst wenn ich das Profil auf einen anderen Rechner übertrage... TB crashes immer.
Gerhard indicates menus do not respond after providing password after startup
Flags: needinfo?(ghelmberger)
* 60% of crashes are < 1 minute. * Graphs [1] indicates a strong uptick in crash rate in mid-July *** I estimate 70-80% of email addresses to be German, a significant percentage, which suggests some factor(s) in that region increase probability of crashing. I have no idea what factor(s) might be involved - email content or software is historically most likely radioidea, now CC on this bug, experienced these crashes in June, [1] 3 most common signatures containing nsMsgBodyHandler::Base64Decode * https://crash-stats.mozilla.com/signature/?date=%3E2015-12-01&_sort=-date&signature=arena_avail_comp%20%7C%20arena_avail_tree_remove%20%7C%20arena_run_split%20%7C%20arena_run_alloc%20%7C%20arena_malloc%20%7C%20imalloc%20%7C%20je_malloc%20%7C%20PL_Base64Decode%20%7C%20nsMsgBodyHandler%3A%3ABase64Decode#graphs * https://crash-stats.mozilla.com/signature/?date=%3E2015-12-01&signature=RtlEnterCriticalSection%20%7C%20arena_malloc_small%20%7C%20arena_malloc%20%7C%20imalloc%20%7C%20je_malloc%20%7C%20PL_Base64Decode%20%7C%20nsMsgBodyHandler%3A%3ABase64Decode&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&_sort=-date&page=1#graphs * https://crash-stats.mozilla.com/signature/?date=%3E2015-12-01&signature=arena_avail_tree_remove%20%7C%20arena_run_split%20%7C%20arena_run_alloc%20%7C%20arena_malloc%20%7C%20imalloc%20%7C%20je_malloc%20%7C%20PL_Base64Decode%20%7C%20nsMsgBodyHandler%3A%3ABase64Decode&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&_sort=-date&page=1#graphs
less common signatures arena_run_reg_dalloc | arena_dalloc_small | arena_dalloc | je_free | PL_Base64Decode | nsMsgBodyHandler::Base64Decode arena_run_reg_alloc | arena_malloc_small | arena_malloc | imalloc | je_malloc | PL_Base64Decode | nsMsgBodyHandler::Base64Decode arena_avail_tree_remove | arena_avail_tree_insert | arena_run_alloc | arena_malloc | imalloc | je_malloc | PL_Base64Decode | nsMsgBodyHandler::Base64Decode arena_malloc_small | arena_malloc | imalloc | je_malloc | PL_Base64Decode | nsMsgBodyHandler::Base64Decode
Gerhard, Do you also crash with current beta from http://www.mozilla.org/en-US/thunderbird/channel/ ? And what about an earlier version of 38.6.0? https://archive.mozilla.org/pub/thunderbird/releases/38.6.0/linux-x86_64/de/
Flags: needinfo?(ghelmberger)
Sebastian, do you still crash? Gerhard reported a couple years ago he no longer crashes
Flags: needinfo?(ghelmberger) → needinfo?(aryx.bugmail)

Only Gerhard crashed.

Status: NEW → RESOLVED
Closed: 7 years ago
Flags: needinfo?(aryx.bugmail)
Resolution: --- → INCOMPLETE
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