Thunderbird 45.x locks up and hogs system resources on MacOS, coincident to getting Unresponsive Script in Firefox

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
--
major
RESOLVED INCOMPLETE
a year ago
a year ago

People

(Reporter: John Worley, Unassigned)

Tracking

({perf})

45 Branch
x86_64
Mac OS X

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

a year ago
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:48.0) Gecko/20100101 Firefox/48.0
Build ID: 20160817112116

Steps to reproduce:

You just need to leave Thunderbird running. At some random(?) time, the UI will freeze up, the screen will flicker, and the entire system slows down. The only solution is to quit and restart Thunderbird (Option-Q still works). It may or may not be related to trying to get new mail (I have 4 different accounts).


Actual results:

The UI hangs and the system grinds to a halt


Expected results:

The UI should not and and the system should not grind to a halt
(Reporter)

Updated

a year ago
Severity: normal → major
OS: Unspecified → Mac OS X
Hardware: Unspecified → x86_64
Please start thunderbird in safe mode
- https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?
Flags: needinfo?(jsworley)
(Reporter)

Comment 2

a year ago
Starting Thunderbird in safe mode does not make the problem go away. However, I did observe that the hanging behavior seems to appear. oddly enough, when I get an "unresponsive script" message from my Firefox browser and I click on "Stop Script". As far as I can tell, Thunderbird only hangs under these circumstances
Flags: needinfo?(jsworley)
Before you do "Stop Script", how much CPU is firefox using? Does the firefox problem go away if you start in safe mode?

And THunderbird is not a problem until AFTER you click "stop script"?

Updated

a year ago
Flags: needinfo?(jsworley)
Whiteboard: [closeme 2016-09-15]
Sounds like a hardware issue.
Keywords: perf
Summary: Thunderbird 45.x locks up and hogs system resources on MacOS → Thunderbird 45.x locks up and hogs system resources on MacOS, coincident to getting Unresponsive Script in Firefox
(In reply to Wayne Mery (:wsmwk, NI for questions) from comment #4)
> Sounds like a hardware issue.

video was on my mind. but there are other possibilities.
Feel free to give us more information.
Right now this lacks enough information to say what the problem is, or is not.
Status: UNCONFIRMED → RESOLVED
Last Resolved: a year ago
Flags: needinfo?(jsworley)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2016-09-15]
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