Status

()

Firefox
Sync
RESOLVED INVALID
a year ago
a year ago

People

(Reporter: greek86_86, Unassigned)

Tracking

({dataloss})

48 Branch
dataloss
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

a year ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.80 Safari/537.36
Firefox for Android

Steps to reproduce:

after the death of my SSD


Actual results:

I wanted to restore their data through my account. but after synchronization I have not found my bookmarks


Expected results:

how to recover my data? my mail: greek86_86@mail.ru
Group: firefox-core-security
(Reporter)

Comment 1

a year ago
possible or not to recover my bookmarks ?

Comment 2

a year ago
Hi reporter, 
unfortunately this report is not very useful because it does not describe the problem well. If you have time and can still reproduce the problem, please read https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines and add a more useful description to this report.
Flags: needinfo?(greek86_86)
Component: Untriaged → Sync
Severity: normal → critical
Keywords: dataloss
Did you reset your password in the process of signing in to sync?
Severity: critical → normal
(Reporter)

Comment 4

a year ago
Yes I  reset my password.
Butb when entering the system does not even ask the key as soon as...
Firefox Accounts doesn't have a separate key; the password is used to generate a key.

Firefox Sync encrypts your account data with your password in a way that not even Mozilla can access. This is ordinarily a good thing -- your browser data is kept secure and private.

In your case, that's a bad thing: without your password (and especially if you have already reset your password) it's impossible for you or us to recover your data from Firefox Sync.

I suggest you try to find a backup of your computer from before you wiped it, and restore your Firefox profile from there.

https://support.mozilla.org/kb/back-and-restore-information-firefox-profiles

I'm going to close this bug as INVALID because it's not a bug that we can fix.
Status: UNCONFIRMED → RESOLVED
Last Resolved: a year ago
Flags: needinfo?(greek86_86)
Resolution: --- → INVALID
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