1298051 - Synch does not work

Status: RESOLVED INCOMPLETE

(Firefox :: Sync, defect)

Description

[amit]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
Build ID: 20150514102509

Steps to reproduce:

enable sync
signed in
got email to confirm
confirmed via email
got the message you are now ready to use synch
when i go to manage, it starts all over again... asking to sign in, get an email...


Actual results:

sync does not work...
i have a message at the bottom of the screen that says:
"Synch encountered an error while synching: Incorrect account name or password. Sync will automatically retry this action"

here is the log:
1472064284966	Sync.Service	INFO	Loading Weave 1.40.0
1472064284968	Sync.Engine.Clients	DEBUG	Engine initialized
1472064284969	Sync.Engine.Clients	DEBUG	Resetting clients last sync time
1472064284973	Sync.Engine.Bookmarks	DEBUG	Engine initialized
1472064284976	Sync.Engine.Forms	DEBUG	Engine initialized
1472064284979	Sync.Engine.History	DEBUG	Engine initialized
1472064284982	Sync.Engine.Passwords	DEBUG	Engine initialized
1472064284985	Sync.Engine.Prefs	DEBUG	Engine initialized
1472064284987	Sync.Engine.Tabs	DEBUG	Engine initialized
1472064284988	Sync.Engine.Tabs	DEBUG	Resetting tabs last sync time
1472064284993	Sync.Engine.Addons	DEBUG	Engine initialized
1472064284994	Sync.Service	INFO	Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
1472064284997	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1472064284997	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1472064284998	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1472064284998	Sync.AddonsReconciler	INFO	Registering as Add-on Manager listener.
1472064284998	Sync.AddonsReconciler	DEBUG	Adding change listener.
1472064284998	Sync.Tracker.History	INFO	Adding Places observer.
1472064285033	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1472064285045	FirefoxAccounts	DEBUG	got keyPair
1472064285046	FirefoxAccounts	DEBUG	getCertificateSigned: true true
1472064365034	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1472064365034	Sync.Service	DEBUG	User-Agent: Firefox/38.0.1 FxSync/1.40.0.20150514102509.
1472064365035	Sync.Service	INFO	Starting sync at 2016-08-24 14:46:05
1472064365035	Sync.Service	DEBUG	In sync: should login.
1472064365035	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1472064365035	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1472064538135	Hawk	DEBUG	(Response) /certificate/sign: code: 200 - Status text: OK
1472064538135	Sync.RESTResponse	TRACE	Processing response headers.
1472064538136	Hawk	DEBUG	Clock offset vs https://api.accounts.firefox.com/v1: -6136
1472064538136	FirefoxAccounts	DEBUG	getCertificate got a new one: true
1472064538136	FirefoxAccounts	DEBUG	getAssertionFromCert
1472064538138	FirefoxAccounts	DEBUG	getAssertionFromCert returning signed: true
1472064538138	Sync.BrowserIDManager	DEBUG	Getting a token
1472064538139	Common.TokenServerClient	DEBUG	Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5
1472064538799	Sync.SyncScheduler	DEBUG	Next sync in 3600000 ms.
1472064539705	Sync.Tracker.History	DEBUG	Saving changed IDs to history
1472064541681	Common.TokenServerClient	DEBUG	Got token response: 401
1472064541681	Sync.RESTResponse	TRACE	Processing response headers.
1472064541681	Common.TokenServerClient	INFO	Server-reported error: {"location":"body","name":"","description":"Unauthorized"}
1472064541681	Sync.BrowserIDManager	ERROR	Authentication error in _fetchTokenForUser: ({details:(new TokenServerClientServerError("Authentication failed.", "resource://gre/modules/services-common/tokenserverclient.js", 36))})
1472064541682	Sync.Status	DEBUG	Status.login: success.login => error.login.reason.account
1472064541682	Sync.Status	DEBUG	Status.service: success.status_ok => error.login.failed
1472064541692	Sync.BrowserIDManager	ERROR	Background fetch for key bundle failed: ({details:(new TokenServerClientServerError("Authentication failed.", "resource://gre/modules/services-common/tokenserverclient.js", 36))})
1472064541693	Sync.BrowserIDManager	ERROR	Could not authenticate: ({details:(new TokenServerClientServerError("Authentication failed.", "resource://gre/modules/services-common/tokenserverclient.js", 36))})
1472064541694	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.


Expected results:

should of signed me in and start synching

Comment 1

[Mark Hammond [:markh] [:mhammond]]

Firefox 38 is very old and no longer supported - are you able to reproduce in current versions?