Status

support.mozilla.org
Forum
RESOLVED WONTFIX
a year ago
5 months ago

People

(Reporter: poljos, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

a year ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0
Build ID: 20160823121617

Steps to reproduce:

This RSS feed do not working:
https://support.mozilla.org/cs/questions/thunderbird?show=all
(Reporter)

Updated

a year ago
Summary: RSS feed dont work → RSS feed dont working
(Reporter)

Comment 1

a year ago
Sorry, it was bad address:
https://support.mozilla.org/cs/questions/feed?product=thunderbird
Confirmed that the feed for Thunderbird is empty.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Thanks for reporting poljos.

Feed is not empty but it's invalid due to an incorrectly parsed entry. It's probably ignored by the majority of readers, thus is appears empty.

https://support.mozilla.org/cs/questions/feed?product=thunderbird
http://validator.w3.org/feed/check.cgi?url=https%3A%2F%2Fsupport.mozilla.org%2Fcs%2Fquestions%2Ffeed%3Fproduct%3Dthunderbird

Copy from w3 validation
"""
This feed does not validate.

    line 2, column 762: Undefined summary element: p (4 occurrences) [help]

        ... stions/1136181</id><summary type="html"><p>Už druhý nebo třetí den nefun ...
                                                     ^

    line 3, column 14: Missing entry element: updated [help]

        </p></summary></entry><entry><title>Dobrý den, přesouvali jsme poštu na nový ...
                      ^

    line 39, column 2: XML parsing error: <unknown>:39:2: mismatched tag [help]

        </p><p>--#StwEmail_Boundary#
          ^

In addition, interoperability with the widest range of feed readers could be improved by implementing the following recommendation.

    line 2, column 281: Self reference doesn't match document location [help]

        ... zilla.org/cs/questions/feed" rel="self"></link><id>https://support.mozil ...
                                                     ^

"""
(Reporter)

Comment 4

a year ago
(In reply to Giorgos Logiotatidis [:giorgos] from comment #3)
> Thanks for reporting poljos.
> 
> Feed is not empty but it's invalid due to an incorrectly parsed entry. It's
> probably ignored by the majority of readers, thus is appears empty. Etc.
> """
This feed https://support.mozilla.org/cs/questions/feed?product=firefox - working OK
but this https://support.mozilla.org/cs/questions/feed?product=thunderbird - dont work.

Both RSS feeds until now functioned normally (although validator reports the same error).
Giorgos, is this something what can be fixed and deployed? I wouldn't be scared of breaking something, what is already broken.
Flags: needinfo?(giorgos)
Right now I do get feeds from both links in comment 4.
 - https://support.mozilla.org/cs/questions/feed?product=firefox 
 - https://support.mozilla.org/cs/questions/feed?product=thunderbird 

I recognize that there's a problem since the feed is not (always) valid and this could be causing readers to reject it.

I won't be fixing this as we do not do any code changes except from security fixes on Kitsune now.
Flags: needinfo?(giorgos)
Status: NEW → RESOLVED
Last Resolved: 5 months ago
Resolution: --- → WONTFIX
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