1300733 - Can't start print preview

Status: RESOLVED WORKSFORME

(Core :: Print Preview, defect)

Description

[torsten.zachert]

Attachment: print_preview.jpg

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0
Build ID: 20160823121617

Steps to reproduce:

I 've tried to start File -> print preview or Settings -> Printing on several pages.

I've tried the following steps wihout a success:

1.) using safe mode
2.) reset print settings in about:config
3.) delete all print entries in prefs.js
4.) reinstall firefox

print preview works only?? with "most visited pages"



Actual results:

Print preview does not open or shows an error message (see attached file)

Comment 1

[Loic]

Does it work with a clean profile?
https://support.mozilla.org/de/kb/firefox-profile-erstellen-und-loeschen

Comment 2

[torsten.zachert]

With a clean profile print preview of all tested "normal" sites works again, but print preview of about:config still shows the error message. I will try to export profile data, delete profile and import data again.

Comment 3

[torsten.zachert]

I made a export of all settings and data with MozBackup 1.5.1, deleted the profile and imported all settings and data WITHOUT GENERAL SETTINGS. Now print preview works again.

Comment 4

[Loic]

(In reply to torsten.zachert from comment #2)
> With a clean profile print preview of all tested "normal" sites works again,
> but print preview of about:config still shows the error message. I will try
> to export profile data, delete profile and import data again.

I don't think about:config is designed to be printed, I get the error too.
As you fixed the print preview issue, I close the bug.