:: Developer Documentation Request Request Type: Correction Gecko Version: unspecified Technical Contact: :: Details Somehow, over time, I have created 3 mozilla logins. The one to bugzilla.mozilla... works. The other two, one to plain mozilla (user id Cathleen) and one to support.mozilla (user id: caffreyc). Both use same password as bugzilla account. Neither will let me log in. When I say I forgot my password, I do not get the reset email. I cannot find ANY way to get help without loging into support.mozilla but I can't log in. What do I do? You must have SOME sort of emergency contact address. PLEASE HELP ME. I am getting some files downloaded from mindspark over and over after removing them. That's what I want help about. They are put in users/my account/.profiles?/...mozilla/firefox/.... I do not want them downloaded but can only find ways to remove the files after they've been downloaded. Since they are apparently loaded through Mozilla, I want to know how to stop this. I searched for the topic of the mindspark files, questions about which are all over the web, and there wasn't one single entry your search retrieved. So there are two problems: why can't I log in and how to I stop files from being downloaded via Firebfox. I am using this developer bug site because I could find no other way to get help. Please someone, contact me and tell me how to get help. Cathleen Caffrey email@example.com
27 mindspark files are downloaded every day.
This doesn't look related to MDN, but to Firefox. Moving the bug there.
Component: General → General
Product: Developer Documentation → Firefox
Rachel, can you help Cathleen with her support account and/or question? Thanks!
Component: General → Users and Groups
Priority: P1 → --
Product: Firefox → support.mozilla.org
Thanks, Gijs! I sent an email to Cathleen with (hopefully) helpful information regarding the issues she's encountering.
Assignee: nobody → mdziewonski
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → FIXED
firstname.lastname@example.org is bouncing, so I hope the other account works for you, Cathleen (the one @att.net). If you don't have access to that account, send me an email (email@example.com) from a working account of yours, and we'll take it from there.
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