Closed Bug 1303960 Opened 9 years ago Closed 9 years ago

Define VictorOps teams, escalation paths and oncall rota

Categories

(Participation Infrastructure :: Community Ops, task)

Product:
Participation Infrastructure
Component:
Community Ops
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: yousef, Unassigned)

Details

Who should get paged and what for? Do they need to be paged straight away? Do we need an oncall rota?
Community Ops: - Tanner - Yousef - Kensie Partinfra - Yousef - Nemo - Tasos For community ops alerts, page me and tanner immediately and keep paging us For partinfra, page me, escalate to nemo after 5 mins, escalate to pierros after 15 mins.
Done in https://github.com/mozilla/parsys/issues/23
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → FIXED
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