1305270 - Interface is blocked by pre-autoconfig "Would you like a new email address?" when you open TB with no email account after disabling Lightning

Status: RESOLVED WORKSFORME

(Thunderbird :: Mail Window Front End, defect)

Description

[Chris]

Attachment: Screen Shot 2016-09-24 at 4.21.46 PM.png

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:48.0) Gecko/20100101 Firefox/48.0
Build ID: 20160726073904

Steps to reproduce:

Installed. Skipped adding account. Went to preferences and set options then closed. Clicked chat tab. Saw notification on bottom of TB about "Lightning" and clicked learn more, then disable. That required restart. 


Actual results:

Upon TB re-open, the "would you like a new email address" dialog is open in center of app, and neither the skip this or configure later buttons work when clicking, even though hover effects work.  The chat tab is active in the background behind the new email address dialog. I cannot get rid of the new email address dialog. Perhaps because of there being buttons behind the dialog in the chat tab?


Expected results:

Either of the skip this or configure later buttons should work, or be able to close that dialog, but there is no close option, and cannot click anywhere else. So... I'm stuck.

Comment 1

[Wayne Mery (:wsmwk)]

I can't reproduce this on windows 7. Perhaps someone on Mac can

That said, Thunderbird being a mail client, it is understandable to prompt the user after startup to add an account if none exists. To get in this situation, a use rmust have bypassed adding a mail account on startup, but did add a chat account.

Comment 2

[Chris]

This is for sure happening on Mac (El Capitan 10.11.6). 

I uninstalled Thunderbird (also removing the user/library/Thunderbird directory) and re-installed fresh. I again skipped the new email dialog, set preferences again, and this time customized the tabs bar removing the Chat tab since I do not plan on using that, then clicked the disable Lighting again and restarted Thunderbird. The same interface blocking happened again. So it does not matter if Chat tab is there or not. The interface is completely unusable with the new account dialog open. No link or button clicks work other than the checkbox next to the gandi.net provider and the terms and privacy links. User is completely unable to use Thunderbird at this point.

Comment 3

[aleth [:aleth]]

From comment 2 and comment 0, it seems the common element might be disabling Lightning and the associated restart messing up the first-run sequence somehow.

Comment 4

[Wayne Mery (:wsmwk)]

another user https://support.mozilla.org/en-US/questions/1155026#answer-956241

Comment 5

[Eckard Berberich]

Running macOS El Capitan 10.11.6 I never ran into this issue. 
Lately I've been testing through all intermediate versions from TB 45.x to actually TB 45.7.0, TB 51.0b2, Earlybird 53.0a2 and Daily 54.0a1.
I just re-tested TB 45.7.0 and TB 52.0a2 in new profiles, skipped adding account, modified some preferences, opened the "Chat" tab, then disabled Lightning and restarted TB. 
At any given moment and on each restart, even if the "Chat" tab is active on restart, the "skip this" and the "configure my account later" buttons both do work and I'm able to either create an account or choose "configure my account later".

Comment 6

[[:MakeMyDay]]

From the top of my head, it shouldn't matter whether Lightning is enabled or disabled on restart - even if you don't specify an account in the first place. Comment 1 and 5 seem to confirm this and I don't recall any such behaviour.

If possible, you could try to restart with an attached error console to see if there are any error logged even if you cannot access the error console otherwise.

Comment 7

[Wayne Mery (:wsmwk)]

>  restart with an attached error console to see if there are any error logged even if you cannot access the error console otherwise.

Chris?

Comment 8

[Eckard Berberich]

(In reply to Chris from comment #0)

> Steps to reproduce:
> 
> Installed. Skipped adding account. Went to preferences and set options then
> closed. ........... 
> 
After reading a similar case report in the German "Thunderbird Mail DE" forum I revisited this bug report. In my first comment (#5) I had reported that I could not reproduce the reported issue in a new profile. 
This time I tested my existing profiles and could reproduce the issue in three of five profiles: 
in the faulty profiles going to menu File > New > Get a New Mail Account... (or clicking on "Email" beyond "Create a new account" in the Account Central Grid) would open an unresponsive drop-down window "Would you like a new email address" with no username filled in the upper field such as shown in attachment 8794558 [details].
The same issue was reproduced in Thunderbird safe mode.

The Error Console shows the following warning:

SecurityError: The operation is insecure.  accountProvisioner.js:254
	EAP_init chrome://messenger/content/newmailaccount/accountProvisioner.js:254:16
	NewMailAccountProvisioner chrome://messenger/content/accountUtils.js:415:3
	CreateNewAccountTB chrome://messenger/content/msgAccountCentral.js:291:9
	onclick chrome://messenger/content/msgAccountCentral.xul:1:1

Finally I had a look into the Thunderbird > Preferences > (Tools > Options for Windows users) and found that the faulty profiles had the option "Accept copies from sites" un-checked under "Privacy". As soon as I activated this option, the drop-down window "Would you like a new email address" would open with the username filled in and with buttons being responsive again. 

I’m not sure whether this is a bug or a feature....

Comment 9

[Eckard Berberich]

Attachment: Copie de Capture d’écran 2017-07-30 à 04.36.51.png

Comment 10

[Eckard Berberich]

(In reply to Eckard Berberich from comment #8)


> Finally I had a look into the Thunderbird > Preferences > (Tools > Options
> for Windows users) and found that the faulty profiles had the option "Accept
> copies from sites" un-checked under "Privacy". 

My bad, you should read ...the option "Accept cookies from sites" un-checked in the "Privacy" tab.

Comment 11

[u620176]

Related to Ubuntu Launchpad bug, reported in May 2018:
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587

Workaround provided in comment #8 and #10 above worked for the reporter of this bug.
Thanks for the idea, Eckard!
:)
G

Comment 12

[pyxis24]

Observed the issue in my TB 52.9.1 on MacOS 10.11.6 which has a couple of accounts already.
Checking Add-ons, I see that Lightning is Enabled (but I don't use it), and Manually sort folders is enabled and used.

It happened when clicking on an existing account to get the settings, then "Create a new account" -> "Email".
Had to close TB.

Workaround was to go via "View settings for this account" -> Account actions -> Add another account.

Comment 13

[Wayne Mery (:wsmwk)]

Does this still happen?

Comment 14

[Antony]

Not sure I can add here as on 10.15.7 macOS

However, there is some familiarity on this issue. I seem to recall having similer situ a few versions of TB back AND macOS, maybe that version. At the time I think i srted by setting the profile window at startup to appear and so I could then choose an existing profile already set - think I also copied one profile to another directory (folder) and renamed it and chose that from the Profile window

Comment 15

[Wayne Mery (:wsmwk)]

But with lightning integrated, this should no longer be possible.

Aleca has been playing with "no mail account". Have you seen any strangeness in those configurations?

Comment 16

[Alessandro Castellani [:aleca] - PTO until Nov 16]

Calendar is disabled by default on first start up, and it's now possible to use TB without an email account and avoid getting prompted at every startup.
So yeah, this issue should be pretty impossible to reproduce.