Closed Bug 1305276 Opened 8 years ago Closed 7 years ago

downloads not working. requires xulstore delete

Categories

(Firefox :: File Handling, defect)

49 Branch
defect
Not set
normal

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: uiy12345, Unassigned)

References

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
Build ID: 20160922113459

Steps to reproduce:

I've had this problem reoccurring throughout the last few years where I suddenly cannot click to download files. All the online solutions do not work or are not practical(such as resetting the profile and losing all extensions, etc).

I decided to investigate myself and found that when I only delete xulstore.json, I can then start downloading again. 

It makes no sense why xulstore would give such a problem but that exactly seems to be the case. This might be a subtle bug so I thought I would report it. While deleting it doesn't seem to do any major damage and, at least on the surface I was able to get back the obvious changes(menu missing, bookmark toolbar, etc), the file went from 18kb down to 1kb, I'm sure a lot of stuff was lost that I haven't ran in to.

If, of course, there are ideas why xulstore is preventing downloads, I could attempt to fix it, but I imagine this will be a rather hard bug to track down.




Actual results:

Clicking does nothing


Expected results:

should download files.
"The xulstore.json file stores toolbar and window size/position settings."

Do you mean downloading a file from a website or clicking on a downloaded file yo open it?
Component: Untriaged → Download Manager
Product: Firefox → Toolkit
(In reply to Loic from comment #1)
> "The xulstore.json file stores toolbar and window size/position settings."
> 
> Do you mean downloading a file from a website or clicking on a downloaded
> file yo open it?

When I try to download any thing that is offered as a "download" by clicking on a button or link. e.g., a pdf file offered to "download" or an mp3. I can "save as" then manually open the file but I can't left click and have it automatically download then automatically open. Firefox just spins a little bit(The tab item's icon changes as if a new web page is going to load or follow the link), then does nothing more.
Component: Download Manager → File Handling
Product: Toolkit → Firefox
Is this still an issue? It might be related to bug 1320657. It's possible that we show the download confirmation window off screen or with the wrong size.

Do you see any new errors appearing in the Browser Console (Ctrl+Shift+J) when this bug happens?
Flags: needinfo?(uiy12345)
See Also: → 1320657
Also, do you usually work with multiple monitors or different resolutions?
The problem hasn't occurred since I deleted xulstore. It was a file that was probably hanging around for many years as I have used the same profile and copied it from computer to computer.(possibly > 5 years)

I do use at more than one monitor(up to 3) at times but they all have the same resolution. They do have different orientations though.

I do not think any window off screen was showing but it is possible. Usually the download window is modal and therefor if it existed anywhere it would lock Firefox from being used until closed and this was not the case.
Thanks for the quick reply! Good point about the modal prompt.

Given that this was probably very specific to your profile, intermittent, and never appeared again after you deleted "xulstore.json", there's probably little we can do. I believe that deleting "xulstore.json" is part of the "Reset Firefox" feature. If this affected other users it should be possible for them to recover in this way, so I'll close this bug. Thanks for reporting it anyways!
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Flags: needinfo?(uiy12345)
Resolution: --- → WORKSFORME
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