Facebook video not playing

RESOLVED INCOMPLETE

Status

()

Core
Audio/Video: Playback
RESOLVED INCOMPLETE
2 years ago
2 years ago

People

(Reporter: Robert DC. Reyes, Unassigned, NeedInfo)

Tracking

50 Branch
Points:
---

Firefox Tracking Flags

(platform-rel ?)

Details

(Whiteboard: [platform-rel-Facebook])

(Reporter)

Description

2 years ago
Sample URL:
https://www.facebook.com/goal.PH/posts/799946650108858

Video is loading and playing when using Google Chrome but not with Mozilla Firefox Stable and Developer Editions.

Comment 1

2 years ago
Works for me when opening that page in a private window and clicking the play button.

Can you:

- check in safe mode
- check in a separate, clean Firefox profile ( https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles )
- in your normal profile, go to Help > Troubleshooting Information, use the "Copy raw data to clipboard" button, and paste the data in a comment or attachment to this bug?
Component: General → Audio/Video: Playback
Flags: needinfo?(robert.reyes)
Product: Firefox → Core
platform-rel: --- → ?
Whiteboard: [platform-rel-Facebook]
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → INCOMPLETE
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