HTML5 video playback stops in FF49; non-recoverable, requires restart

RESOLVED INVALID

Status

()

P2
normal
RESOLVED INVALID
2 years ago
a year ago

People

(Reporter: zxspectrum3579, Unassigned)

Tracking

({stale-bug})

49 Branch
stale-bug
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(3 attachments)

(Reporter)

Description

2 years ago
Created attachment 8795173 [details]
Screenshot of dead HTML5 player on YouTube

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:49.0) Gecko/20100101 Firefox/49.0
Build ID: 20160922113459

Steps to reproduce:

I playback a lot of HTML5 videos on various hosting platforms.


Actual results:

Ever since I upgraded to FireFox 49, HTML5 video stops at random points right in the middle of playback. Repositioning the time stamp point, restarting the video, reloading the page does not help whatsoever. The playback dies in all of opened tabs in all HTML5 players, be it YouTube or other platform (see couple of screenshots). Only full restart of the browser helps.

This never happened to me in any of FireFox versions below 49. This bug happens absolutely every time after a while, but there is no quick consequence of actions to reproduce it, so I am not sure it will be easy, if possible at all, to debug it.


Expected results:

The playback should be continuous, not die.
(Reporter)

Updated

2 years ago
Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core
(Reporter)

Comment 1

2 years ago
Created attachment 8795174 [details]
Screenshot of a different HTML5 played that died at the same time
(Reporter)

Comment 2

2 years ago
Created attachment 8795379 [details]
Screenshot of dead HTML5 player on YouTube AT THE MOMENT of dying

This how the death of playback happens. For some reason the playback area becomes lighter, YT's spinner appears, and nothing but complete restart of whole browser helps.
Can you please post the graphics section of about:support?
(Reporter)

Comment 4

2 years ago
Thanks for reply; further is "about:support" information, but it hardly helps since between version 48 and 49 I did not change any setting in the browser, I did not install or change any extensions, I did not update graphics card drivers.


___________________________________________________________________


Сведения о приложении
---------------------

Имя: Firefox
Версия: 49.0.1
ID сборки: 20160922113459
Канал обновления: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:49.0) Gecko/20100101 Firefox/49.0
ОС: Windows_NT 10.0
Многопроцессные окна: 1/1 (Включены пользователем)
Безопасный Режим: false

Сообщения о падениях за последние 3 дня
---------------------------------------

Все сообщения о падениях

Расширения
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Имя: Доступ к Рутрекеру
Версия: 1.1.2
Включено: true
ID: public.proartex@gmail.com

Имя: About sessionstore
Версия: 0.32.1-signed.1-signed
Включено: true
ID: aboutsessionstore@dt

Имя: Auto Unload Tab
Версия: 0.8.9.9
Включено: true
ID: {d3c46ca0-999d-11da-a72b-0800200c9a66}

Имя: Autoplay No More
Версия: 0.3.2
Включено: true
ID: jid1-XQEcUtyD5PwB8w@jetpack

Имя: Contextual Google Image Search
Версия: 2.1.1.1-signed.1-signed
Включено: true
ID: {D46504D3-4959-4351-AED6-C7EA276DBB93}

Имя: DOM Inspector
Версия: 2.0.16.1-signed
Включено: true
ID: inspector@mozilla.org

Имя: Flagfox
Версия: 5.1.15
Включено: true
ID: {1018e4d6-728f-4b20-ad56-37578a4de76b}

Имя: Flash and Video Download
Версия: 2.02
Включено: true
ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}

Имя: Greasemonkey
Версия: 3.9
Включено: true
ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Имя: HighlightAll
Версия: 1.8
Включено: true
ID: {26FD1F83-A45B-4c74-AF5A-F2EE0EE4D691}

Имя: languagetoolfx
Версия: 0.7.2
Включено: true
ID: jid1-j3KiX1n7UXrjxQ@jetpack

Имя: Menu Wizard
Версия: 5.03
Включено: true
ID: s3menu@wizard

Имя: Multi-process staged rollout
Версия: 1.2
Включено: true
ID: e10srollout@mozilla.org

Имя: Open Link In Pinned Tab
Версия: 0.1.2.1-signed.1-signed
Включено: true
ID: jid1-btKbvVtcxyAJ6Q@jetpack

Имя: Page Title in URL Bar
Версия: 5.2.4.1-signed
Включено: true
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Имя: Pocket
Версия: 1.0.4
Включено: true
ID: firefox@getpocket.com

Имя: Quick Context Search
Версия: 1.5.4
Включено: true
ID: quickcontextsearch@pf

Имя: Save Image in Folder
Версия: 1.3.18
Включено: true
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Версия: 0.8.3.1-signed.1-signed
Включено: true
ID: SQLiteManager@mrinalkant.blogspot.com

Имя: stealthy
Версия: 3.0.1.1-signed
Включено: true
ID: stealthyextension@gmail.com

Имя: Tab Mix Plus
Версия: 0.5.0.0
Включено: true
ID: {dc572301-7619-498c-a57d-39143191b318}

Имя: Tab Scope
Версия: 1.6.3
Включено: true
ID: tabscope@xuldev.org

Имя: TinEye Reverse Image Search
Версия: 1.2.2
Включено: true
ID: tineye@ideeinc.com

Имя: uBlock Origin
Версия: 1.9.12
Включено: true
ID: uBlock0@raymondhill.net

Имя: Valence
Версия: 0.3.5
Включено: true
ID: fxdevtools-adapters@mozilla.org

Имя: Web Compat
Версия: 1.0
Включено: true
ID: webcompat@mozilla.org

Имя: 1C:Enterprise Extension
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Включено: false
ID: 1c@1c.ru

Имя: ADB Helper
Версия: 0.8.7
Включено: false
ID: adbhelper@mozilla.org

Имя: Adblock Plus
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ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

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Включено: false
ID: compatibility@addons.mozilla.org

Имя: Aptana Debugger
Версия: 1.7.2
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ID: debugger@aptana.com

Имя: BitComet Video Downloader
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Включено: false
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Имя: Check4Change
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Включено: false
ID: check4change-owner@mozdev.org

Имя: Click to Play per-element
Версия: 0.3.3
Включено: false
ID: ClickToPlayPerElement@uaSad.addons.mozilla.org

Имя: Download Status Bar
Версия: 15.0.0.1
Включено: false
ID: {6c28e999-e900-4635-a39d-b1ec90ba0c0f}

Имя: Download Statusbar
Версия: 0.9.10.1-signed.1-signed
Включено: false
ID: {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}

Имя: Element Hiding Helper для Adblock Plus
Версия: 1.3.9
Включено: false
ID: elemhidehelper@adblockplus.org

Имя: FireFTP
Версия: 2.0.28
Включено: false
ID: {a7c6cf7f-112c-4500-a7ea-39801a327e5f}

Имя: geckoprofiler
Версия: 1.16.22
Включено: false
ID: jid0-edalmuivkozlouyij0lpdx548bc@jetpack

Имя: GitHub Extension Installer
Версия: 1.7.0
Включено: false
ID: {86054B0A-BD85-42F9-8E58-8794EC6F6EA1}

Имя: Google search link fix
Версия: 1.5.4
Включено: false
ID: jid0-XWJxt5VvCXkKzQK99PhZqAn7Xbg@jetpack

Имя: Grammarly for Firefox
Версия: 8.694.578
Включено: false
ID: 87677a2c52b84ad3a151a4a72f5bd3c4@jetpack

Имя: HTTPS Everywhere
Версия: 5.2.5
Включено: false
ID: https-everywhere-eff@eff.org

Имя: JavaScript Deobfuscator
Версия: 2.0.4
Включено: false
ID: jsdeobfuscator@adblockplus.org

Имя: Log Helper
Версия: 0.6.1-signed.1-signed
Включено: false
ID: loghelper@jcranmer.tjhsst.edu

Имя: Media Hint
Версия: 0.1.13.1
Включено: false
ID: mediahint@jetpack

Имя: Multiple Tab Handler (Обработка группы вкладок)
Версия: 0.8.2016090602
Включено: false
ID: multipletab@piro.sakura.ne.jp

Имя: NoScript
Версия: 2.9.0.14
Включено: false
ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Имя: NoSquint
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Включено: false
ID: nosquint@urandom.ca

Имя: Prevent Out Of Virtual Memory Crashes
Версия: 1.0.12.1-signed
Включено: false
ID: PreventOutOfVirtualMemoryCrashes@ZXSpectrum

Имя: Spell checker and Grammar checker by Scribens
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Включено: false
ID: {1474867A-4655-11E3-BC1F-0DB06188709B}

Имя: Tab Data
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Включено: false
ID: jid1-4ogjq7MUzAiCOw@jetpack

Имя: Wiktionary and Google Translate
Версия: 7.5
Включено: false
ID: googledictionary@toptip.ca

Имя: YouTube Control Center
Версия: 0.3.6
Включено: false
ID: jid1-CikLKKPVkw6ipw@jetpack

Имя: YouTube High Definition
Версия: 48.3
Включено: false
ID: {7b1bf0b6-a1b9-42b0-b75d-252036438bdc}

Графика
-------

Возможности
Композитинг: Direct3D 11
Асинхронное панорамирование/зум: включён ввод колесиком
Визуализатор WebGL: Google Inc. -- ANGLE (AMD Radeon HD 6900 Series Direct3D11 vs_5_0 ps_5_0)
Аппаратное декодирование H264: No; Hardware video decoding disabled or blacklisted
Direct2D: true
DirectWrite: true (10.0.14393.0)
Видеокарта №1
Активна: Да
Описание: AMD Radeon HD 6900 Series
Код производителя: 0x1002
Код устройства: 0x6718
Версия драйвера: 15.201.1151.1008
Дата разработки драйвера: 11-4-2015
Драйвера: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Код подсистемы: 00000000
Видеопамять: 2048

Диагностика
Параметры ClearType: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
Параметры ClearType: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50





Важные изменённые настройки
---------------------------

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print.printer_Brother_MFC-990CW.print_paper_height: 11,00
print.printer_Brother_MFC-990CW.print_paper_size_type: 0
print.printer_Brother_MFC-990CW.print_paper_size_unit: 1
print.printer_Brother_MFC-990CW.print_paper_width: 8,50
print.printer_Brother_MFC-990CW.print_reversed: false
print.printer_Brother_MFC-990CW.print_scaling: 1,00
print.printer_Brother_MFC-990CW.print_shrink_to_fit: true
print.printer_Brother_MFC-990CW.print_to_file: false
print.printer_Brother_MFC-990CW.print_unwriteable_margin_bottom: 0
print.printer_Brother_MFC-990CW.print_unwriteable_margin_left: 0
print.printer_Brother_MFC-990CW.print_unwriteable_margin_right: 0
print.printer_Brother_MFC-990CW.print_unwriteable_margin_top: 0
print.printer_Microsoft_Print_to_PDF.print_bgcolor: false
print.printer_Microsoft_Print_to_PDF.print_bgimages: false
print.printer_Microsoft_Print_to_PDF.print_duplex: 7929961
print.printer_Microsoft_Print_to_PDF.print_edge_bottom: 0
print.printer_Microsoft_Print_to_PDF.print_edge_left: 0
print.printer_Microsoft_Print_to_PDF.print_edge_right: 0
print.printer_Microsoft_Print_to_PDF.print_edge_top: 0
print.printer_Microsoft_Print_to_PDF.print_evenpages: true
print.printer_Microsoft_Print_to_PDF.print_footercenter:
print.printer_Microsoft_Print_to_PDF.print_footerleft: &PT
print.printer_Microsoft_Print_to_PDF.print_footerright: &D
print.printer_Microsoft_Print_to_PDF.print_headercenter:
print.printer_Microsoft_Print_to_PDF.print_headerleft: &T
print.printer_Microsoft_Print_to_PDF.print_headerright: &U
print.printer_Microsoft_Print_to_PDF.print_in_color: true
print.printer_Microsoft_Print_to_PDF.print_margin_bottom: 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_left: 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_right: 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_top: 0.5
print.printer_Microsoft_Print_to_PDF.print_oddpages: true
print.printer_Microsoft_Print_to_PDF.print_orientation: 0
print.printer_Microsoft_Print_to_PDF.print_page_delay: 50
print.printer_Microsoft_Print_to_PDF.print_paper_data: 0
print.printer_Microsoft_Print_to_PDF.print_paper_height: -1,00
print.printer_Microsoft_Print_to_PDF.print_paper_name:
print.printer_Microsoft_Print_to_PDF.print_paper_size_unit: 1
print.printer_Microsoft_Print_to_PDF.print_paper_width: -1,00
print.printer_Microsoft_Print_to_PDF.print_resolution: 600
print.printer_Microsoft_Print_to_PDF.print_reversed: false
print.printer_Microsoft_Print_to_PDF.print_scaling: 1,00
print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit: true
print.printer_Microsoft_Print_to_PDF.print_to_file: false
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top: 0
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false
print.printer_Microsoft_XPS_Document_Writer.print_colorspace:
print.printer_Microsoft_XPS_Document_Writer.print_command:
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: true
print.printer_Microsoft_XPS_Document_Writer.print_duplex: 7929961
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter:
print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter:
print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T
print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U
print.printer_Microsoft_XPS_Document_Writer.print_in_color: true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true
print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0
print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50
print.printer_Microsoft_XPS_Document_Writer.print_pagedelay: 500
print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 0
print.printer_Microsoft_XPS_Document_Writer.print_paper_height: -1,00
print.printer_Microsoft_XPS_Document_Writer.print_paper_name:
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 1
print.printer_Microsoft_XPS_Document_Writer.print_paper_width: -1,00
print.printer_Microsoft_XPS_Document_Writer.print_plex_name:
print.printer_Microsoft_XPS_Document_Writer.print_resolution: 600
print.printer_Microsoft_XPS_Document_Writer.print_resolution_name:
print.printer_Microsoft_XPS_Document_Writer.print_reversed: false
print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1,00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true
print.printer_Microsoft_XPS_Document_Writer.print_to_file: false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0
privacy.clearOnShutdown.cache: false
privacy.clearOnShutdown.cookies: false
privacy.cpd.cache: false
privacy.cpd.cookies: false
privacy.donottrackheader.enabled: true
privacy.item.cache: false
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
security.crl.autoupdate.dayCnt.: 1
security.crl.autoupdate.enable.: false
security.crl.autoupdate.freqCnt.: 1
security.crl.autoupdate.nextInstant.: 1370817941000000
security.crl.autoupdate.timingType.: 1
security.crl.autoupdate.url.: http://crl.usertrust.com/USERTrustLegacySecureServerCA.crl
security.disable_button.openCertManager: false
security.OCSP.signingCA: Builtin Object Token:IPS CLASE1 root
security.OCSP.URL:
security.sandbox.content.tempDirSuffix: {e10a82f6-3085-44e6-a3fc-90b072c8d55a}
security.ssl.errorReporting.automatic: true
security.warn_viewing_mixed: false
security.warn_viewing_mixed.show_once: false
services.sync.declinedEngines:
services.sync.engine.greasemonkey: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1474340686
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Важные заблокированные настройки
--------------------------------

База данных Places
------------------

JavaScript
----------

Инкрементальный GC: true

Поддержка доступности
---------------------

Активирована: false
Отключение поддержки доступности: 1

Версии библиотек
----------------

NSPR
Ожидаемая минимальная версия: 4.12
Используемая версия: 4.12

NSS
Ожидаемая минимальная версия: 3.25
Используемая версия: 3.25

NSSSMIME
Ожидаемая минимальная версия: 3.25
Используемая версия: 3.25

NSSSSL
Ожидаемая минимальная версия: 3.25
Используемая версия: 3.25

NSSUTIL
Ожидаемая минимальная версия: 3.25
Используемая версия: 3.25

Экспериментальные возможности
-----------------------------
Can you try with extensions disabled? That will help get them out of the picture.
Priority: -- → P1
Flags: needinfo?(zxspectrum3579)
(Reporter)

Comment 6

2 years ago
I tested it in safe mode: playback stop do not seem to happen there, so probably plugins/extensions are to blame. The issue is that there is no feasible way to detect detecting which exactly. Running monitoring mode is also impossible since it generated huge amount of data. I wish there was a way to start monitoring after this glitch with playback freeze occurs and it would be still somehow useful for debugging.
Flags: needinfo?(zxspectrum3579)
Can you click ctrl+shift+k to open the web console to check if there are any error messages when playback stops?
Flags: needinfo?(zxspectrum3579)
(Reporter)

Comment 8

2 years ago
Unfortunately, the console did not show any specific error other than JS (which are always there anyway).
Flags: needinfo?(zxspectrum3579)

Comment 9

2 years ago
Can you confirm if this happens when plugging or unplugging headphones, or even slightly nudging a headphone cable while it is plugged into your audio port?
Mass change P1->P2 to align with new Mozilla triage process
Priority: P1 → P2
(In reply to User Dderss from comment #6)
> I tested it in safe mode: playback stop do not seem to happen there, so
> probably plugins/extensions are to blame.

I'm going to close this bug. Please file a bug with the affected addon/extension.
Status: UNCONFIRMED → RESOLVED
Last Resolved: a year ago
Resolution: --- → INVALID

Comment 13

a year ago
This bug has been affecting me for 5+ months and I don't have any add-ons installed. If this isn't going to be fixed, I'll switch to a more stable web browser.
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