Closed
Bug 1305638
Opened 8 years ago
Closed 7 years ago
HTML5 video playback stops in FF49; non-recoverable, requires restart
Categories
(Core :: Audio/Video: Playback, defect, P2)
Tracking
()
RESOLVED
INVALID
People
(Reporter: zxspectrum3579, Unassigned)
Details
(Keywords: stale-bug)
Attachments
(3 files)
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:49.0) Gecko/20100101 Firefox/49.0 Build ID: 20160922113459 Steps to reproduce: I playback a lot of HTML5 videos on various hosting platforms. Actual results: Ever since I upgraded to FireFox 49, HTML5 video stops at random points right in the middle of playback. Repositioning the time stamp point, restarting the video, reloading the page does not help whatsoever. The playback dies in all of opened tabs in all HTML5 players, be it YouTube or other platform (see couple of screenshots). Only full restart of the browser helps. This never happened to me in any of FireFox versions below 49. This bug happens absolutely every time after a while, but there is no quick consequence of actions to reproduce it, so I am not sure it will be easy, if possible at all, to debug it. Expected results: The playback should be continuous, not die.
Reporter | ||
Updated•8 years ago
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Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core
Reporter | ||
Comment 1•8 years ago
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Reporter | ||
Comment 2•8 years ago
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This how the death of playback happens. For some reason the playback area becomes lighter, YT's spinner appears, and nothing but complete restart of whole browser helps.
Can you please post the graphics section of about:support?
Reporter | ||
Comment 4•8 years ago
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Thanks for reply; further is "about:support" information, but it hardly helps since between version 48 and 49 I did not change any setting in the browser, I did not install or change any extensions, I did not update graphics card drivers. ___________________________________________________________________ Сведения о приложении --------------------- Имя: Firefox Версия: 49.0.1 ID сборки: 20160922113459 Канал обновления: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:49.0) Gecko/20100101 Firefox/49.0 ОС: Windows_NT 10.0 Многопроцессные окна: 1/1 (Включены пользователем) Безопасный Режим: false Сообщения о падениях за последние 3 дня --------------------------------------- Все сообщения о падениях Расширения ---------- Имя: Доступ к Рутрекеру Версия: 1.1.2 Включено: true ID: public.proartex@gmail.com Имя: About sessionstore Версия: 0.32.1-signed.1-signed Включено: true ID: aboutsessionstore@dt Имя: Auto Unload Tab Версия: 0.8.9.9 Включено: true ID: {d3c46ca0-999d-11da-a72b-0800200c9a66} Имя: Autoplay No More Версия: 0.3.2 Включено: true ID: jid1-XQEcUtyD5PwB8w@jetpack Имя: Contextual Google Image Search Версия: 2.1.1.1-signed.1-signed Включено: true ID: {D46504D3-4959-4351-AED6-C7EA276DBB93} Имя: DOM Inspector Версия: 2.0.16.1-signed Включено: true ID: inspector@mozilla.org Имя: Flagfox Версия: 5.1.15 Включено: true ID: {1018e4d6-728f-4b20-ad56-37578a4de76b} Имя: Flash and Video Download Версия: 2.02 Включено: true ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a} Имя: Greasemonkey Версия: 3.9 Включено: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781} Имя: HighlightAll Версия: 1.8 Включено: true ID: {26FD1F83-A45B-4c74-AF5A-F2EE0EE4D691} Имя: languagetoolfx Версия: 0.7.2 Включено: true ID: jid1-j3KiX1n7UXrjxQ@jetpack Имя: Menu Wizard Версия: 5.03 Включено: true ID: s3menu@wizard Имя: Multi-process staged rollout Версия: 1.2 Включено: true ID: e10srollout@mozilla.org Имя: Open Link In Pinned Tab Версия: 0.1.2.1-signed.1-signed Включено: true ID: jid1-btKbvVtcxyAJ6Q@jetpack Имя: Page Title in URL Bar Версия: 5.2.4.1-signed Включено: true ID: PageTitle@Merci.chao Имя: Pocket Версия: 1.0.4 Включено: true ID: firefox@getpocket.com Имя: Quick Context Search Версия: 1.5.4 Включено: true ID: quickcontextsearch@pf Имя: Save Image in Folder Версия: 1.3.18 Включено: true ID: {5e594888-3e8e-47da-b2c6-b0b545112f84} Имя: SQLite Manager Версия: 0.8.3.1-signed.1-signed Включено: true ID: SQLiteManager@mrinalkant.blogspot.com Имя: stealthy Версия: 3.0.1.1-signed Включено: true ID: stealthyextension@gmail.com Имя: Tab Mix Plus Версия: 0.5.0.0 Включено: true ID: {dc572301-7619-498c-a57d-39143191b318} Имя: Tab Scope Версия: 1.6.3 Включено: true ID: tabscope@xuldev.org Имя: TinEye Reverse Image Search Версия: 1.2.2 Включено: true ID: tineye@ideeinc.com Имя: uBlock Origin Версия: 1.9.12 Включено: true ID: uBlock0@raymondhill.net Имя: Valence Версия: 0.3.5 Включено: true ID: fxdevtools-adapters@mozilla.org Имя: Web Compat Версия: 1.0 Включено: true ID: webcompat@mozilla.org Имя: 1C:Enterprise Extension Версия: 3.7 Включено: false ID: 1c@1c.ru Имя: ADB Helper Версия: 0.8.7 Включено: false ID: adbhelper@mozilla.org Имя: Adblock Plus Версия: 2.7.3 Включено: false ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Имя: Add Page Title To URL Bar Версия: 1.0.21 Включено: false ID: AddPageTitleToURLBar@ZXSpectrum Имя: Add-on Compatibility Reporter Версия: 2.2.1 Включено: false ID: compatibility@addons.mozilla.org Имя: Aptana Debugger Версия: 1.7.2 Включено: false ID: debugger@aptana.com Имя: BitComet Video Downloader Версия: 1.37 Включено: false ID: {B042753D-F57E-4e8e-A01B-7379A6D4CEFB} Имя: CacheViewer Continued Версия: 0.9.4.1 Включено: false ID: {30E08C68-889E-11E0-95EF-DA7E4824019B} Имя: Check4Change Версия: 1.9.8.1 Включено: false ID: check4change-owner@mozdev.org Имя: Click to Play per-element Версия: 0.3.3 Включено: false ID: ClickToPlayPerElement@uaSad.addons.mozilla.org Имя: Download Status Bar Версия: 15.0.0.1 Включено: false ID: {6c28e999-e900-4635-a39d-b1ec90ba0c0f} Имя: Download Statusbar Версия: 0.9.10.1-signed.1-signed Включено: false ID: {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389} Имя: Element Hiding Helper для Adblock Plus Версия: 1.3.9 Включено: false ID: elemhidehelper@adblockplus.org Имя: FireFTP Версия: 2.0.28 Включено: false ID: {a7c6cf7f-112c-4500-a7ea-39801a327e5f} Имя: geckoprofiler Версия: 1.16.22 Включено: false ID: jid0-edalmuivkozlouyij0lpdx548bc@jetpack Имя: GitHub Extension Installer Версия: 1.7.0 Включено: false ID: {86054B0A-BD85-42F9-8E58-8794EC6F6EA1} Имя: Google search link fix Версия: 1.5.4 Включено: false ID: jid0-XWJxt5VvCXkKzQK99PhZqAn7Xbg@jetpack Имя: Grammarly for Firefox Версия: 8.694.578 Включено: false ID: 87677a2c52b84ad3a151a4a72f5bd3c4@jetpack Имя: HTTPS Everywhere Версия: 5.2.5 Включено: false ID: https-everywhere-eff@eff.org Имя: JavaScript Deobfuscator Версия: 2.0.4 Включено: false ID: jsdeobfuscator@adblockplus.org Имя: Log Helper Версия: 0.6.1-signed.1-signed Включено: false ID: loghelper@jcranmer.tjhsst.edu Имя: Media Hint Версия: 0.1.13.1 Включено: false ID: mediahint@jetpack Имя: Multiple Tab Handler (Обработка группы вкладок) Версия: 0.8.2016090602 Включено: false ID: multipletab@piro.sakura.ne.jp Имя: NoScript Версия: 2.9.0.14 Включено: false ID: {73a6fe31-595d-460b-a920-fcc0f8843232} Имя: NoSquint Версия: 2.1.9.1-signed.1-signed Включено: false ID: nosquint@urandom.ca Имя: Prevent Out Of Virtual Memory Crashes Версия: 1.0.12.1-signed Включено: false ID: PreventOutOfVirtualMemoryCrashes@ZXSpectrum Имя: Spell checker and Grammar checker by Scribens Версия: 1.0.1 Включено: false ID: @pluginscribens-en Имя: Suspend background tabs Версия: 0.0.1a Включено: false ID: {1474867A-4655-11E3-BC1F-0DB06188709B} Имя: Tab Data Версия: 0.5.10.1 Включено: false ID: jid1-4ogjq7MUzAiCOw@jetpack Имя: Wiktionary and Google Translate Версия: 7.5 Включено: false ID: googledictionary@toptip.ca Имя: YouTube Control Center Версия: 0.3.6 Включено: false ID: jid1-CikLKKPVkw6ipw@jetpack Имя: YouTube High Definition Версия: 48.3 Включено: false ID: {7b1bf0b6-a1b9-42b0-b75d-252036438bdc} Графика ------- Возможности Композитинг: Direct3D 11 Асинхронное панорамирование/зум: включён ввод колесиком Визуализатор WebGL: Google Inc. -- ANGLE (AMD Radeon HD 6900 Series Direct3D11 vs_5_0 ps_5_0) Аппаратное декодирование H264: No; Hardware video decoding disabled or blacklisted Direct2D: true DirectWrite: true (10.0.14393.0) Видеокарта №1 Активна: Да Описание: AMD Radeon HD 6900 Series Код производителя: 0x1002 Код устройства: 0x6718 Версия драйвера: 15.201.1151.1008 Дата разработки драйвера: 11-4-2015 Драйвера: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Код подсистемы: 00000000 Видеопамять: 2048 Диагностика Параметры ClearType: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo Параметры ClearType: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 Важные изменённые настройки --------------------------- accessibility.blockautorefresh: true accessibility.force_disabled: 1 accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 640000 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.display.background_color: #CCCCCC browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.download.manager.showAlertOnComplete: false browser.download.manager.showWhenStarting: false browser.link.open_newwindow.restriction: 0 browser.places.createdSmartBookmarks: true browser.places.importBookmarksHTML: false browser.places.importDefaults: false browser.places.leftPaneFolderId: -1 browser.places.migratePostDataAnnotations: false browser.places.smartBookmarksVersion: 8 browser.places.updateRecentTagsUri: false browser.search.openintab: true browser.search.param.yahoo-fr: megaup browser.search.param.yahoo-fr-cjkt: megaup browser.search.useDBForOrder: true browser.sessionstore.max_serialize_back: 30 browser.sessionstore.max_tabs_undo: 100 browser.sessionstore.max_windows_undo: 20 browser.sessionstore.restore_pinned_tabs_on_demand: true browser.sessionstore.upgradeBackup.latestBuildID: 20160922113459 browser.startup.homepage: about:home browser.startup.homepage_override.buildID: 20160922113459 browser.startup.homepage_override.mstone: 49.0.1 browser.tabs.closeWindowWithLastTab: false browser.tabs.insertRelatedAfterCurrent: false browser.tabs.remote.autostart: true browser.tabs.remote.force-enable: true browser.tabs.selectOwnerOnClose: false browser.urlbar.suggest.searches: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true dom.event.clipboardevents.enabled: false dom.ipc.tabs.shutdownTimeoutSecs: 30 dom.max_chrome_script_run_time: 0 dom.max_script_run_time: 0 dom.mozApps.used: true dom.push.userAgentID: 49f781501e624f348b97a9669b9ef392 dom.w3c_touch_events.expose: false extensions.lastAppVersion: 49.0.1 font.default: sans-serif font.internaluseonly.changed: false font.language.group: x-cyrillic font.name.sans-serif.ja: Arial Unicode MS font.name.serif.x-cyrillic: Arial font.name.serif.x-western: Tahoma general.useragent.extra.firefox: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.80 Safari/537.36 general.useragent.extra.microsoftdotnet: (.NET CLR 3.5.30729) gfx.crash-guard.d3d11layers.appVersion: 49.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x6718 gfx.crash-guard.d3d11layers.driverVersion: 15.201.1151.1008 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.: 2 gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x6718 gfx.driver-init.driverVersion: 15.201.1151.1005 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 image.mem.surfacecache.max_size_kb: 10485760 keyword.URL: http://search.yahoo.com/search?ei=utf-8&fr=megaup&p= media.benchmark.vp9.fps: 181 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86_64-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1458390462 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1471477061 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160922113459 media.gmp-manager.lastCheck: 1475224169 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1474701701 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.video-queue.default-size: 15 network.cookie.prefsMigrated: true network.dns.disablePrefetch: true network.http.keep-alive.timeout: 900 network.http.max-persistent-connections-per-server: 11 network.http.speculative-parallel-limit: 0 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security.crl.autoupdate.freqCnt.: 1 security.crl.autoupdate.nextInstant.: 1370817941000000 security.crl.autoupdate.timingType.: 1 security.crl.autoupdate.url.: http://crl.usertrust.com/USERTrustLegacySecureServerCA.crl security.disable_button.openCertManager: false security.OCSP.signingCA: Builtin Object Token:IPS CLASE1 root security.OCSP.URL: security.sandbox.content.tempDirSuffix: {e10a82f6-3085-44e6-a3fc-90b072c8d55a} security.ssl.errorReporting.automatic: true security.warn_viewing_mixed: false security.warn_viewing_mixed.show_once: false services.sync.declinedEngines: services.sync.engine.greasemonkey: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1474340686 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Важные заблокированные настройки -------------------------------- База данных Places ------------------ JavaScript ---------- Инкрементальный GC: true Поддержка доступности --------------------- Активирована: false Отключение поддержки доступности: 1 Версии библиотек ---------------- NSPR Ожидаемая минимальная версия: 4.12 Используемая версия: 4.12 NSS Ожидаемая минимальная версия: 3.25 Используемая версия: 3.25 NSSSMIME Ожидаемая минимальная версия: 3.25 Используемая версия: 3.25 NSSSSL Ожидаемая минимальная версия: 3.25 Используемая версия: 3.25 NSSUTIL Ожидаемая минимальная версия: 3.25 Используемая версия: 3.25 Экспериментальные возможности -----------------------------
Can you try with extensions disabled? That will help get them out of the picture.
Priority: -- → P1
Updated•7 years ago
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Flags: needinfo?(zxspectrum3579)
Reporter | ||
Comment 6•7 years ago
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I tested it in safe mode: playback stop do not seem to happen there, so probably plugins/extensions are to blame. The issue is that there is no feasible way to detect detecting which exactly. Running monitoring mode is also impossible since it generated huge amount of data. I wish there was a way to start monitoring after this glitch with playback freeze occurs and it would be still somehow useful for debugging.
Flags: needinfo?(zxspectrum3579)
Comment 7•7 years ago
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Can you click ctrl+shift+k to open the web console to check if there are any error messages when playback stops?
Flags: needinfo?(zxspectrum3579)
Reporter | ||
Comment 8•7 years ago
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Unfortunately, the console did not show any specific error other than JS (which are always there anyway).
Flags: needinfo?(zxspectrum3579)
Can you confirm if this happens when plugging or unplugging headphones, or even slightly nudging a headphone cable while it is plugged into your audio port?
Comment hidden (obsolete) |
Comment 11•7 years ago
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Mass change P1->P2 to align with new Mozilla triage process
Priority: P1 → P2
(In reply to User Dderss from comment #6) > I tested it in safe mode: playback stop do not seem to happen there, so > probably plugins/extensions are to blame. I'm going to close this bug. Please file a bug with the affected addon/extension.
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Resolution: --- → INVALID
Comment 13•7 years ago
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This bug has been affecting me for 5+ months and I don't have any add-ons installed. If this isn't going to be fixed, I'll switch to a more stable web browser.
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Description
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