webex error 111 with firefox version 49

RESOLVED INCOMPLETE

Status

()

RESOLVED INCOMPLETE
2 years ago
2 years ago

People

(Reporter: ivanpgr, Unassigned)

Tracking

49 Branch
All
Windows
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

2 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36

Steps to reproduce:

I try to opened a cisco webex meeting in the last version of mozilla firefox v49 and appears an error 111.
In the previous version of the mozilla firefox 46 is working ok.
It happens in all the machines with the version 49.



Actual results:

Appeared an error 111.
It works only with the version firefox 46 or with chrome


Expected results:

I try to opened a cisco webex meeting in the last version of mozilla firefox v49 and appears an error 111.
In the previous version of the mozilla firefox 46 is working ok.
It happens in all the machines with the version 49.
(Reporter)

Updated

2 years ago
Keywords: access
OS: Unspecified → Windows
Priority: -- → P3
Hardware: Unspecified → All
Whiteboard: webex error 111 with firefox version 49

Comment 1

2 years ago
Is there link or demoto reproduce the issue?
Flags: needinfo?(ivanpgr)
Keywords: access
Priority: P3 → --
Whiteboard: webex error 111 with firefox version 49
(Reporter)

Comment 2

2 years ago
Creat a free account here https://www.webex.com/

Then when you create a meeting the error appears with the version 49.

Thanks for the support Loic !!!
(Reporter)

Comment 4

2 years ago
Could i send you a link for a meeting to your email Loic ? If you click the link it will appear the error 111 in the firefox 49

Comment 5

2 years ago
Yes, ofc. A link to reproduce the issue is useful.

Comment 6

2 years ago
Created attachment 8796254 [details]
Capture d’écran 2016-09-29 à 20.02.13.png

(In reply to Ivan from comment #2)
> Creat a free account here https://www.webex.com/
> 
> Then when you create a meeting the error appears with the version 49.
> 
> Thanks for the support Loic !!!

I tried and I got no error when creating a new meeting.
(Reporter)

Comment 7

2 years ago
Send a link invitation with the link to another (email) computer and try to open it with the version 49.
(Reporter)

Comment 8

2 years ago
Hi i saw the picture that you attached

Now click in JOIN !!
and it will open a new windows with the error 111

Try it please !

Thanks!!!
(Reporter)

Comment 9

2 years ago
Click START , sorry
(Reporter)

Comment 10

2 years ago
Good afternoon Loic, did you click on start and what happened?

Thank you !!

Ivan

Comment 11

2 years ago
Hi Ivan, 
I created an account and I was able to create a meeting. When I clicked "Start" I was prompted to download and install a temporary WebEx application and after I did that, I could see the meeting started.
Didn't see the error.

Comment 12

2 years ago
That was on a Firefox x64 build.On Firefox 49 x32 build no need to install the temporary WebEx application. The meeting start as expected.

Comment 13

2 years ago
Ivan, do you still reproduce the issue? 
Can you try Firefox Safe Mode [1] and with a new profile[2].
[1] https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
[2] https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Comment 14

2 years ago
Closing as Incomplete due to lack of response from reporter.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Flags: needinfo?(ivanpgr)
Resolution: --- → INCOMPLETE
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