1306910 - crash report not found by firefox (in about:crash)

Status: RESOLVED DUPLICATE of bug 774281

(Core Graveyard :: Plug-ins, defect)

Description

[chris]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
Build ID: 20160922113459

Steps to reproduce:

I have breakpoint interruptions every 10 min on average. I followed instructions and found crashreports but VERY few bp are listed and when I click on one i get a message that Firefox cannot find it --even when it is not a recent 
 see copy of the ones I get below
BTW I unchecked use hardware acceleration when available hoping to stop this bp problem which  crashes my computer all the time (it did several times on 9/30 and 10/1 not recorded.
Will it fix the problem?



Actual results:

bp-4504031d-a608-4dc0-bf51-d7f212161001
	9/26/2016	9:26 PM
bp-48221e7a-054c-4e05-a2d9-d481d2161001
	9/26/2016	5:30 AM
bp-b8bc5910-eb30-4d29-b53a-655e02161001
	9/18/2016	5:09 PM
bp-f3672bba-9e3d-4994-8b4b-a57162161001
	9/15/2016	2:36 PM
bp-8cdf1142-1742-4403-8ea7-cd5612161001
	9/5/2016	3:11 PM
bp-ec79f52b-9ad8-4ba6-becd-3dfae2161001
	8/17/2016	12:23 AM
bp-89897a67-044e-4252-b3f1-6ae112161001
	8/8/2016	10:39 PM
bp-e97ab5aa-c8d5-4f6d-a043-b691f2161001


Expected results:

crashes should have been submitted  (automatically?)and found
Did I get a fix ? Too early to tell today

Comment 1

[Loic]

All your crashes are about the Flash plugin.
 
Can you try with protected mode disabled in Flash:
https://support.mozilla.org/en-US/kb/adobe-flash-protected-mode-firefox

And enentually with HWA disabled in Flash:
https://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

Comment 2

[chris]

Wow thank you for all this info as the crashes were very frustrating and all that stuff is "Chinese" to me. I had deselected Enable Hardware Acceleration yesterday and it seem to do the trick but I also followed the 1st suggestion.