1306965 - Firefox crashes computer after going to sleep

Status: RESOLVED WORKSFORME

(Firefox :: Session Restore, defect)

Description

[lenowintl]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
Build ID: 20160922113459

Steps to reproduce:

Loading computer ins  Safe Mode with Networking seems to work.  Computer has not crashed in Safe Mode.


Actual results:

Firefox 49.0.1 will crash computer.  Computer goes to sleep and will not awake.  Have to powerdown and restart with power on.  Computer is using Windows Vista Home Premium with SP 1.

Comment 1

[ovidiu boca[:Ovidiu]]

Hi  [e-mail],

Can you please add the exact steps to try to reproduce this issue?
1. Please write into url bar "about:crashes" without quotation marks and paste from there the link from the last Report ID. 
2. Did this issue happened before or just after updating to FF 49?

Comment 2

[lenowintl]

Answers
1.  Computer boots up on standard mode.  Launch Firefox and after a few minutes the computer goes to sleep (monitor goes dark.  It will not wake up so have to power off and power up to get it going again. This will repeat if Firefox is launched again. Browsers Internet Explorer and Chrome work with no  problems.
2.  No it started after updating to FF 49.

Comment 3

[ovidiu boca[:Ovidiu]]

Hi,

First it will help us if you can try the following and see if you can still reproduce it. 

Please download the Firefox Nightly from here: https://nightly.mozilla.org/ and retest the problem.

If you still have the issue please create a new profile, you have the steps here:https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Please test if the issue can be reproduced in the safe mode of Firefox: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Note: I have te4sted this issue on Windows 10 x64 with FF 49.0.1 release and I can't reproduce this issue.

Comment 4

[Wayne Mery (:wsmwk)]

Perhaps a graphics issue?   What is your graphics card and version?  Are they up to date?

but you also mention ... 
> Loading computer ins  Safe Mode with Networking seems to work.  Computer has not crashed in Safe Mode.
which suggests the problem is something loaded during windows startup like AV or firewall software, or some graphics assist.
What AV are you running. Does problem go away if you disable it?

p.s. I don't see how this is related to session (re)store.

Comment 5

[lenowintl]

I think that did it. I updated the graphics driver (NVDIA GeForce 210).  I also ran a MS Security Essenitals scan and removed to malwares that modified browser settings.  I had Firefox online for over 2 hours with no crash.  Thanks!!!

(In reply to Wayne Mery (:wsmwk, NI for questions) from comment #4)
> Perhaps a graphics issue?   What is your graphics card and version?  Are
> they up to date?
> 
> but you also mention ... 
> > Loading computer ins  Safe Mode with Networking seems to work.  Computer has not crashed in Safe Mode.
> which suggests the problem is something loaded during windows startup like
> AV or firewall software, or some graphics assist.
> What AV are you running. Does problem go away if you disable it?
> 
> p.s. I don't see how this is related to session (re)store.

Comment 6

[ovidiu boca[:Ovidiu]]

Based on comment 5 I will close this as Resolved: WFM. 
Feel free to reopen this issue if encounter similar problem.

Comment 7

[Kavipriya.A]

In Windows 8.1 X32bit the Firefox Launch and it in online more than four hours without crash Occurs.

Comment 8

[Gerry Chang [:gchang]]

Track 51- as WFM.