1306982 - Major Flashplayer Issues. Flashplayer versions being blocked & more September 2016

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[marciepoo]

Attachment: 2 oct 2.PNG

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0
Build ID: 20160922113459

Steps to reproduce:

Hi, Im not a tech but have been having terrible problems with Flashplayer on Mozilla, windows 7, 32 bit operating system. the 18 version worked for 

me very well, then website insists i update to latest version 23.0.0.181...  blooming dreadful, crash every minute! I went through all the forum 

suggestions and followed recommended directions to little avail.

I finally got things somewhat workable eg. minimal crashes (I dont know how?), and could put up with it.

I have a BUG logged in with Adobe. But no contact or action on it?

https://bugbase.adobe.com/index.cfm?event=bug&id=4194427

NOW that version has been blocked by Mozilla! Which lead me to this BUG LOG. 

So Version 23.0.0.162 is required?

I can download the install file but it opens a blank window with no option to do anything. 

What is going on that the 2 applications are constantly changing and truly getting worse and worse?

There is NO available Flash for me at the moment, I cant see anything that reuires Flash; and I cant get any support from Adobe or Mozilla.  
I am beyond the beyond of being beyond. Can SOMEBODY PLEASE assist me before I slit my own throat in despair! 

Thank you in advance, from my carpet. Distressed and frustrated. NOT resolved. NOT fixed

Comment 1

[marciepoo]

{
  "application": {
    "name": "Firefox",
    "osVersion": "Windows_NT 6.1",
    "version": "49.0.1",
    "buildID": "20160922113459",
    "userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0",
    "safeMode": false,
    "updateChannel": "release",
    "supportURL": "https://support.mozilla.org/1/firefox/49.0.1/WINNT/en-US/",
    "numTotalWindows": 1,
    "numRemoteWindows": 0,
    "remoteAutoStart": false,
    "autoStartStatus": 7
  },
  "modifiedPreferences": {
    "browser.cache.frecency_experiment": 2,
    "browser.cache.disk.smart_size.first_run": false,
    "browser.cache.disk.smart_size.use_old_max": false,
    "browser.cache.disk.capacity": 358400,
    "browser.cache.disk.filesystem_reported": 1,
    "browser.download.folderList": 0,
    "browser.download.importedFromSqlite": true,
    "browser.places.smartBookmarksVersion": 8,
    "browser.sessionstore.upgradeBackup.latestBuildID": "20160922113459",
    "browser.startup.homepage_override.buildID": "20160922113459",
    "browser.startup.homepage_override.mstone": "49.0.1",
    "browser.tabs.loadInBackground": false,
    "browser.tabs.remote.autostart.2": true,
    "dom.apps.lastUpdate.buildID": "20160922113459",
    "dom.ipc.plugins.flash.disable-protected-mode": true,
    "dom.apps.reset-permissions": true,
    "dom.apps.lastUpdate.mstone": "49.0.1",
    "extensions.lastAppVersion": "49.0.1",
    "gfx.crash-guard.d3d11layers.appVersion": "49.0.1",
    "gfx.crash-guard.d3d11layers.feature-d3d11": true,
    "gfx.direct2d.disabled": true,
    "gfx.crash-guard.d3d11layers.feature-d2d": true,
    "gfx.crash-guard.d3d11layers.driverVersion": "8.970.100.1100",
    "gfx.crash-guard.d3d11layers.deviceID": "0x954f",
    "gfx.crash-guard.status.d3d9video": 2,
    "gfx.crash-guard.status.d3d11layers": 2,
    "layers.acceleration.disabled": true,
    "media.gmp.storage.version.observed": 1,
    "media.gmp-eme-adobe.lastUpdate": 1475413183,
    "media.gmp-manager.buildID": "20160922113459",
    "media.gmp-widevinecdm.lastUpdate": 1475413188,
    "media.gmp-gmpopenh264.version": "1.6",
    "media.gmp-gmpopenh264.lastUpdate": 1475413184,
    "media.gmp-eme-adobe.abi": "x86-msvc-x86",
    "media.hardware-video-decoding.failed": false,
    "media.gmp-eme-adobe.version": "17",
    "media.gmp-gmpopenh264.abi": "x86-msvc-x86",
    "media.gmp-gmpopenh264.enabled": true,
    "media.gmp-manager.lastCheck": 1475413180,
    "media.gmp-widevinecdm.version": "1.4.8.903",
    "media.gmp-widevinecdm.abi": "x86-msvc-x86",
    "network.cookie.prefsMigrated": true,
    "network.cookie.lifetimePolicy": 2,
    "network.predictor.cleaned-up": true,
    "places.history.expiration.transient_current_max_pages": 53668,
    "plugin.importedState": true,
    "plugin.state.nppdf": 2,
    "plugin.state.npwlpg": 0,
    "plugin.state.npspwrap": 0,
    "plugin.disable_full_page_plugin_for_types": "application/pdf",
    "plugin.state.npezffpi": 0,
    "privacy.donottrackheader.enabled": true
  },
  "lockedPreferences": {},
  "javaScript": {
    "incrementalGCEnabled": true
  },
  "accessibility": {
    "isActive": false,
    "forceDisabled": 0
  },
  "libraryVersions": {
    "NSPR": {
      "minVersion": "4.12",
      "version": "4.12"
    },
    "NSS": {
      "minVersion": "3.25",
      "version": "3.25"
    },
    "NSSUTIL": {
      "minVersion": "3.25",
      "version": "3.25"
    },
    "NSSSSL": {
      "minVersion": "3.25",
      "version": "3.25"
    },
    "NSSSMIME": {
      "minVersion": "3.25",
      "version": "3.25"
    }
  },
  "userJS": {
    "exists": false
  },
  "crashes": {
    "submitted": [
      {
        "id": "bp-3e11b504-722d-4c44-a991-68dc42161002",
        "date": 1475397460898,
        "pending": false
      }
    ],
    "pending": 3
  },
  "extensions": [
    {
      "name": "AdBlocker Ultimate",
      "version": "2.23",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "Multi-process staged rollout",
      "version": "1.3",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "Pocket",
      "version": "1.0.4",
      "isActive": true,
      "id": "[e-mail]"
    },
    {
      "name": "Web Compat",
      "version": "1.0",
      "isActive": true,
      "id": "[e-mail]"
    }
  ],
  "experiments": [],
  "graphics": {
    "numTotalWindows": 1,
    "numAcceleratedWindows": 0,
    "windowLayerManagerType": "Basic",
    "windowLayerManagerRemote": true,
    "supportsHardwareH264": "No; Hardware video decoding disabled or blacklisted",
    "numAcceleratedWindowsMessage": [
      ""
    ],
    "adapterDescription": "ATI Radeon HD 4300/4500 Series",
    "adapterVendorID": "0x1002",
    "adapterDeviceID": "0x954f",
    "adapterSubsysID": "00000000",
    "adapterRAM": "512",
    "adapterDrivers": "aticfx32 aticfx32 atiumdag atidxx32 atiumdva",
    "driverVersion": "8.970.100.1100",
    "driverDate": "4-29-2013",
    "adapterDescription2": "",
    "adapterVendorID2": "",
    "adapterDeviceID2": "",
    "adapterSubsysID2": "",
    "adapterRAM2": "",
    "adapterDrivers2": "",
    "driverVersion2": "",
    "driverDate2": "",
    "isGPU2Active": false,
    "direct2DEnabled": false,
    "directWriteEnabled": false,
    "directWriteVersion": "6.2.9200.17568",
    "clearTypeParameters": "Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300 ",
    "direct2DEnabledMessage": [
      ""
    ],
    "webglRenderer": "Google Inc. -- ANGLE (ATI Radeon HD 4300/4500 Series Direct3D9Ex vs_3_0 ps_3_0)",
    "info": {
      "AzureCanvasBackend": "skia",
      "AzureCanvasAccelerated": 0,
      "AzureFallbackCanvasBackend": "cairo",
      "AzureContentBackend": "cairo"
    },
    "featureLog": {
      "features": [
        {
          "name": "HW_COMPOSITING",
          "description": "Compositing",
          "status": "disabled",
          "log": [
            {
              "type": "default",
              "status": "available"
            },
            {
              "type": "user",
              "status": "disabled",
              "message": "Disabled by pref"
            }
          ]
        },
        {
          "name": "D3D11_COMPOSITING",
          "description": "Direct3D11 Compositing",
          "status": "unavailable",
          "log": [
            {
              "type": "default",
              "status": "unavailable",
              "message": "Hardware compositing is disabled"
            }
          ]
        },
        {
          "name": "D3D9_COMPOSITING",
          "description": "Direct3D9 Compositing",
          "status": "unavailable",
          "log": [
            {
              "type": "default",
              "status": "unavailable",
              "message": "Hardware compositing is disabled"
            }
          ]
        },
        {
          "name": "DIRECT2D",
          "description": "Direct2D",
          "status": "unavailable",
          "log": [
            {
              "type": "default",
              "status": "unavailable",
              "message": "Direct2D requires Direct3D 11 compositing"
            }
          ]
        },
        {
          "name": "D3D11_HW_ANGLE",
          "description": "Direct3D11 hardware ANGLE",
          "status": "disabled",
          "log": [
            {
              "type": "default",
              "status": "unavailable",
              "message": "D3D11 compositing is disabled"
            },
            {
              "type": "env",
              "status": "disabled",
              "message": "D3D11 compositing is disabled"
            }
          ]
        }
      ],
      "fallbacks": []
    },
    "crashGuards": []
  }
}

Comment 2

[marciepoo]

Thanks for looking at the Adobe links I have provided notifying them of these issues and your friendly and helpful response. I guess youre not called Evil Jeff for nothing. Support has been severely lacking. I am up and running with a lagging and limping Flash version 23r. Case closed