1307447 - [10.12] No content loaded in Add-ons Manager

Status: RESOLVED INVALID

(Toolkit :: Add-ons Manager, defect, P3)

Description

[Vasilica Tamas, QA [:vtamas]]

Attachment: Add-onsManager.png

[Affected versions]:
Firefox 49.0.1 (20160922113459)
Firefox 50.0b4 (20161003155957)

[Affected platforms]:
Mac 10.12.1 Beta (16B2327e) 
MAc 10.12 Official 

[Steps to reproduce]:
1.Launch Firefox with clean profile.
2.Navigate to about:addons

[Expected results]:
Add-ons Manager is successfully loaded.

[Actual results]:
- The Add-ons Manager content is not loaded using a clean profile. It is successfully displayed after the browser is restarted.
- The following errors are thrown in Browser Console:
NS_ERROR_NOT_INITIALIZED: AddonManager is not initializedAddonManager.jsm:2072
NS_ERROR_NOT_INITIALIZED: AddonManager is not initializedAddonManager.jsm:1672
NS_ERROR_NOT_INITIALIZED: AddonManager is not initializedAddonManager.jsm:2517

[Additional notes]:
- This issue reproduces only under Mac 10.12.
- This issue is not reproducible on Firefox 52.0a1 (2016-10-04) and Firefox 51.0a1 (2016-10-04)
- I am attaching a screenshot

Comment 1

[Andrew Swan [:aswan]]

I don't have a Mac running 10.12 to try this on but I asked somebody else who has it and they were unable to reproduce it.

Also, a clarification:
> - The Add-ons Manager content is not loaded using a clean profile. It is successfully displayed after the browser is restarted.

Do I understand correctly that you start the browser with a clean profile and the add-ons manager doesn't load, but then when you restart, keeping the same profile, it works again after the restart?

Comment 2

[Vasilica Tamas, QA [:vtamas]]

(In reply to Andrew Swan [:aswan] from comment #1)

> Do I understand correctly that you start the browser with a clean profile
> and the add-ons manager doesn't load, but then when you restart, keeping the
> same profile, it works again after the restart?

You have understood correctly. I’ve also recorded the issue:  https://www.dropbox.com/s/j6ch5ioc8k1qgwo/AddonsManager.mov?dl=0

Comment 3

[:shell escalante]

we haven't been able to repro.  andreas has the OS version - but couldn't see

Comment 4

[Vasilica Tamas, QA [:vtamas]]

I’ve investigated a bit more and noticed that this issue reproduces only for Firefox versions that are not installed on local drive and are opened using Finder window (http://screencast.com/t/Q1of4fSZh8CC). 


Updated STR:
1.Click on Firefox dmg file.
2.Right click on Firefox icon from Finder windows and select “Open” option.
3.Create a new profile.
4.Launch Firefox and go to about:addons.

- I am also attaching a screencast for a better understanding: https://www.dropbox.com/s/1m2v4q2djlpl5cf/Untitled.mov?dl=0

- Please note that no add-on can be installed from amo public pages, via drag&drop or using “Open file” method.

- This issue is not reproducible while opening an already installed Firefox version: https://www.dropbox.com/s/95hlkfm8f6np0sj/Untitled1.mov?dl=0

- Tested on Firefox 52.0a1 (2016-10-14), Firefox 51.0a2 (2016-10-14), Firefox 50.0b7 (20161013141419) and Firefox 49.0.1 (20160922113459) under Mac OS X 10.12.1.

Comment 5

[:shell escalante]

krupa is going to try to repro and investigate - lower priority though.  Please let us know if there's time sensitivity

Comment 6

[:shell escalante]

Krupa is doing exact same thing and cannot reproduce.  Vasilica doing the same thing sees this.  they compared side by side.  since it's such and edge case and isn't blocking Vasilica for work - Krupa will check one more sierra system and then close if not repro.  not sure negative impact would merit more investigation.

Comment 7

[Andrew Swan [:aswan]]

For the record, I think but 1339100 may be the same issue with some additional useful details...

Comment 8

[Andreas Wagner [:TheOne] [use NI]]

By the way, now I can repro in 53, but not 54.