1308638 - Ticketmaster site not loading properly

Status: RESOLVED INCOMPLETE

Description

[Don Goldberg]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:49.0) Gecko/20100101 Firefox/49.0
Build ID: 20160922113459

Steps to reproduce:

Upon going to the site at www.ticketmaster.com, I would search for a venue or artist in the search field (if no other links were provided for these). Once I got to the desired page, I would select "See Tickets" for any event, to access the venue seating guide for that event.


Actual results:

Attempting to load the venue seating page for an event ticket purchase causes a waiting animation to appear; this takes the better part of a minute to resolve, and produces a gray box on the page once it does. Clicking on the "Reset" option on the page causes another animation that does not resolve.


Expected results:

The venue seating page should have gone straight to a map of the venue where the desired event would take place, and purchase options should have been made available.

Comment 1

[Loic]

Does it work in safe mode?
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

With a fresh profile?
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Comment 2

[Don Goldberg]

(In reply to Loic from comment #1)
> Does it work in safe mode?
> https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-
> mode
> 
> With a fresh profile?
> https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-
> firefox-profiles

I did both of these things, but the problem persists. It seems to be exclusive to Firefox; I accessed the site in Safari and it came out normally. Since the problem remained in Safe Mode, it appears to have little to do with plug-ins or extensions, and also appears to be independent of user profiles. I could try another profile to check the results again.

Comment 3

[Emil Pasca [:emilpasca], Desktop Engineering QA]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:49.0) Gecko/20100101 Firefox/49.0

I have tested this issue on Mac OS 10.12 x64 with the latest Firefox release (49.0.1) and the latest Nightly (52.0a1-20161011030212) and could not reproduce it.
After loading the provided URL, searching for an artist, and clicking the "See Tickets" button for an event, the seating map is loaded properly and I am able to select the desired seats.

When testing with Nightly, I was prompted to install the adobe flash plugin in order to see the map.
Can you please check in about:plugins to see if you have the latest flash(23.0.0.185) installed? If not, can you please update or install flash player and test again this issue and report back the results?

Comment 4

[Don Goldberg]

(In reply to Emil Pasca [:emilpasca] from comment #3)
> User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:49.0)
> Gecko/20100101 Firefox/49.0
> 
> I have tested this issue on Mac OS 10.12 x64 with the latest Firefox release
> (49.0.1) and the latest Nightly (52.0a1-20161011030212) and could not
> reproduce it.
> After loading the provided URL, searching for an artist, and clicking the
> "See Tickets" button for an event, the seating map is loaded properly and I
> am able to select the desired seats.
> 
> When testing with Nightly, I was prompted to install the adobe flash plugin
> in order to see the map.
> Can you please check in about:plugins to see if you have the latest
> flash(23.0.0.185) installed? If not, can you please update or install flash
> player and test again this issue and report back the results?

I updated Flash Player, but the problem remains. I haven't yet tested the site under a different profile, but I'm still certain this problem is independent of any plug-ins I have.

Comment 5

[Benjamin Smedberg]

I'm going to resolve this INCOMPLETE since my understanding is that ticketmaster has moved to an HTML seat selection tool and doesn't use Flash any more.