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protonmail.ch signup blocks in Generating keys…




a year ago
a year ago


(Reporter: andreip, Unassigned)


49 Branch

Firefox Tracking Flags

(Not tracked)




a year ago
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0
Build ID: 20161015030203

Steps to reproduce:

I went to https://mail.protonmail.com/create/new and tried to create a new account.
I filled in all the details and clicked Create Account

Actual results:

The protonmail app blocked in Generating Keys http://imgur.com/a/SSSrS

Expected results:

I should have had a new protonnmail account.

Signup works in Tor and in Gnome Web. Gnome web used the same network connection as Firefox so it's not a network issue. Tor is based on Firefox ESR so probably this is a regression. I tried with latest Firefox stable (v49.0) and with Nightly (52.0a1 (2016-10-15) (64-bit)) in safe mode. Also login does not work but this is probably separate issue.


a year ago
Version: 52 Branch → 49 Branch

Comment 1

a year ago
No issue to create a new account with FF52 on Win 7.
Andrei: Please try Firefox Refresh or a clean profile and let me know if you still see the issue also what is your specific Linux version so I can try to replicate,I used Ubuntu 16.04 32-bit. 
QA Update: 
I could not reproduce on 49.0.1 or 52 Nightly - able to successfully create a new account on both channels on Linux
Mozilla/5.0 (X11; Linux i686; rv:52.0) Gecko/20100101 Firefox/52.0
Flags: needinfo?(andrei)

Comment 3

a year ago
Tested both on my dirty profile (with tons of addons) and on a fresh one. It works on both!

I reported a bug to protonmail before I reported this one. They said it was not on their side. Strange.

I'm glad it works now :D
Last Resolved: a year ago
Flags: needinfo?(andrei)
Resolution: --- → WORKSFORME
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