1310822 - Support article required for new sign-in unblock feature

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Content, task)

Description

[Ryan Feeley [:rfeeley]]

Hi Joni! We are preparing a security related feature that will block some users from performing account-level accounts for Firefox Accounts (specifically Sync).

https://github.com/mozilla/fxa/blob/2264bb23f6a89c12768edcef5a57c44c1a81182f/features/FxA-106-signin-unblock/README.md

You will see that there is a link that says "Why is this happening?"

Our intention is for this to go to a SUMO article.

Rachel suggested I contact you for this content.

Is this the proper process?

Comment 1

[Ryan Kelly [:rfkelly]]

> will block some users from performing account-level accounts for Firefox Accounts

Comment 2

[Joni Chan]

Hi Ryan, yup, you've got the right person.

I set up a link you can use: https://support.mozilla.org/1/firefox/%VERSION%/%OS%/%LOCALE%/accounts-blocked

It'll show a 404 error right now, but not when the content is ready. When will you need the content up? Will it need to be localized?

Comment 3

[Ryan Feeley [:rfeeley]]

The feature will ship without it, so as soon as it's done, it can go live. What's an appropriate turnaround time?

Comment 4

[Joni Chan]

If you need it only in English, 2 days is appropriate. If you need it in multiple languages, we'll need around 16 days.

Comment 5

[Shane Tomlinson [:stomlinson]]

Thanks :joni, "signin unblock" will be shipped to all of our users, in all locales. Having the content localized would be fantastic, though that being said, we can pretty easily phase a rollout to only show the link to users in locales for which translations exist.

Comment 6

[Joni Chan]

Thanks, Shane and Ryan for the additional info. I've drafted an article here: https://docs.google.com/a/mozilla.com/document/d/18haB0ApoqPGJgXZuX2L58tU7DgRUTM2DhvH5PjDP3Q0/edit?usp=sharing

Would you mind taking a look to make sure it's accurate? Please feel free to add any suggestions before we publish it.

Thanks.

Comment 7

[Shane Tomlinson [:stomlinson]]

Thank you very much for this :joni! I left my comments inline already, all of which have been resolved. I'm going to ask our PM :adavis to have a final look to ensure we haven't missed anything.

Comment 8

[Alex Davis [:adavis]]

Looks good r+

Comment 9

[Shane Tomlinson [:stomlinson]]

:rfeeley said in [1] - LGTM

[1] - https://github.com/mozilla/fxa-content-server/issues/4288#issuecomment-258974298

Comment 10

[Shane Tomlinson [:stomlinson]]

:joni - does SUMO track utm_* parameters whenever content is opened? If so, would you like us to add a utm_source or any of the others?

Comment 11

[Shane Tomlinson [:stomlinson]]

Initial PR to enable this link in the content server:

https://github.com/mozilla/fxa-content-experiments/pull/48/files

Comment 12

[Joni Chan]

Hi Shane, we use a special redirect link to track the source. The link is already in comment #2 so there's no need to add any special parameters. Thanks for checking.

Comment 13

[Shane Tomlinson [:stomlinson]]

:joni, is there a list of valid values for %OS% and %LOCALE%? We've never broken anything down using that form before, I want to get it right.

Comment 14

[Joni Chan]

Hi Shane, we don't have a list of %OS% values but here are the locale values you can use (see column A): https://docs.google.com/spreadsheets/d/1ZmtZbawLR8AjOX_vtD1IFl140iEbuHoK7L-vK01G0WY/edit#gid=0

I'm not sure whom to contact re: %OS% values though. We've just left that up to the engineer teams to determine.

Comment 15

[Shane Tomlinson [:stomlinson]]

Thanks Joni, :vladikoff mentioned to me yesterday that since we are linking from web content instead of within the browser, we might not need the full VERSION/OS/LOCALE link? If not, that'd be significantly easier for us, otherwise we are going to have to resort to UA parsing. It's a tractable problem, we have the pieces in place, but looking to minimize complexity.

Comment 16

[Joni Chan]

In that case, you can link to an article from a website without the version/OS/Locale/ values. You can link directly to: https://support.mozilla.org/kb/accounts-blocked

Comment 17

[Alice Wyman]

Joni, can you review the status of this bug?

Comment 18

[Joni Chan]

We've already written the article so closing this bug. Please reopen if the article needs changes.