Rotate the New Relic Browser license key for the Mozilla Marketing account

RESOLVED FIXED

Status

--
minor
RESOLVED FIXED
2 years ago
2 years ago

People

(Reporter: jwhitlock, Assigned: danielh)

Tracking

Details

(Whiteboard: [kanban:https://webops.kanbanize.com/ctrl_board/2/3574])

(Reporter)

Description

2 years ago
MDN was briefly configured with New Relic Browser analytics on the Mozilla Marketing account. It is disabled, but there are scraped pages that are out of our control that continue to send data.

https://rpm.newrelic.com/accounts/1299394/browser/13782058

For Mozilla General, New Relic was able to rotate the Browser license key and cancel reporting of Browser App.

https://bugzilla.mozilla.org/show_bug.cgi?id=1297413#c7
(Reporter)

Updated

2 years ago
See Also: → bug 1297413

Updated

2 years ago
Whiteboard: [kanban:https://webops.kanbanize.com/ctrl_board/2/3574]
(Assignee)

Updated

2 years ago
Assignee: server-ops-webops → dhartnell
(Assignee)

Comment 1

2 years ago
Thanks for creating this bug, John! I have created another New Relic support ticket to request that the Browser key is rotated for the Mozilla Marketing account.

Ticket: https://support.newrelic.com/tickets/216127

I have directed them to work with you and Ben (the NR account owner). You both should have received emails regarding that. Since any changes they make will impact your account, I'm going to step away from this for the time being and allow you to work with them. I can keep an eye out for updates on the support ticket. If you have any specific questions for me, feel free to ask.

I have directed a question at you in the support ticket - New Relic will want to be sure that you understand the impact of the change I requested.

Cheers!
Flags: needinfo?(jwhitlock)
(Reporter)

Comment 2

2 years ago
I've added a +1 to the New Relic ticket. Thanks for the quick action!
Flags: needinfo?(jwhitlock)
(Assignee)

Comment 3

2 years ago
Hey John,

I think we can probably consider this resolved. Joel, with New Relic support, was able to rotate the Browser key. The developer.mozilla.org Browser application has stopped reporting since then:

https://rpm.newrelic.com/accounts/1299394/browser/13782058?tw%5Bend%5D=1477412007&tw%5Bstart%5D=1476807207

The same can be said for the other Browser applications:

https://rpm.newrelic.com/accounts/1299394/browser

Did you want to do anything else while we have this bug (and the New Relic support ticket) open?
Flags: needinfo?(jwhitlock)
(Reporter)

Comment 4

2 years ago
Thanks, I confirm the apps are grey, not reporting. I can not delete them (yet?) so setting a calendar reminder for next week to try again. I'll reopen if I need assistance then.
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Flags: needinfo?(jwhitlock)
Resolution: --- → FIXED
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