**Created from INC0021547** The loading speed of the AirMo is slow. The video playback is really slow as well (i.e. waiting the circling for seconds, and then playback for less than half a second, and then waiting the circling again and again). ref: https://air.mozilla.org/monthly-speaker-series-metadata-with-harlo-holmes-2016-10-12/ ref: https://air.mozilla.org/diversity-inclusion-roadshow-asia-australia-newzealand-2016-10-12/ " Ni-Ya Li (Linear, 李霓雅) Reply/Additional comments 2016-10-18 23:39:50 a day ago I encountered the same issue here. Looks like the cdn doesn't work well. I took 938 seconds to complete loading one single airmo page. (url: https://air.mozilla.org/monthly-speaker-series-metadata-with-harlo-holmes-2016-10-12/) " "Ni-Ya Li (Linear, 李霓雅) Reply/Additional comments 2016-10-18 23:49:00 a day ago During that delay, I pinged air.cdn.mozilla.net, which seems to be where the file is located according the network monitor on Firefox, I got average ping time around 45ms. Linears-MacBook-Pro-3:~ linear$ ping air.cdn.mozilla.net PING d160v71r9ipv9i.cloudfront.net (184.108.40.206): 56 data bytes 64 bytes from 220.127.116.11: icmp_seq=0 ttl=242 time=44.583 ms 64 bytes from 18.104.22.168: icmp_seq=1 ttl=242 time=45.975 ms It looks reasonable to me to a cloudfront Japan node, though I don't know why it directed us to Japan node while there actually has nodes at Taipei."
Here's the thing about this problem: - Is the problem with your ISP connection in Taipei? Like, is all connectivity to systems outside the office slow and problematic? or - Is it that the content from CloudFront is the problem? If it is the latter of these two, and I believe it is, then this is a problem with AWS, and not something Netops can control.
Assignee: network-operations → dcurado
Status: NEW → ASSIGNED
I'm going to close this bug. We're looking at new carriers but I expect latency to continue to be troublesome due to the overall distance. Any issues
Status: ASSIGNED → RESOLVED
Last Resolved: a year ago
Resolution: --- → FIXED
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