Closed
Bug 1312529
Opened 9 years ago
Closed 9 years ago
Blackscreen when browsing Google Sheets and amazon.com
Categories
(Core :: Graphics, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: bsavacool, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.59 Safari/537.36
Steps to reproduce:
Browsing google sheets and amazon.com
v49.0.2
Actual results:
Blackscreen on all open tabs. We have to close Firefox and restart.
Expected results:
It shouldn't have locked up.
Does it work better with HWA disabled?
https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration
Could you type about:support and copy the section "graphics".
Component: Untriaged → Graphics
Flags: needinfo?(bsavacool)
Product: Firefox → Core
about:support
Graphics
Features
Compositing Direct3D 11
Asynchronous Pan/Zoom wheel input enabled
WebGL Renderer Google Inc. -- ANGLE (AMD Radeon(TM) R7 Graphics Direct3D11 vs_5_0 ps_5_0)
Hardware H264 Decoding No; Hardware video decoding disabled or blacklisted
Direct2D true
DirectWrite true (10.0.14393.321)
GPU #1
Active Yes
Description AMD Radeon(TM) R7 Graphics
Vendor ID 0x1002
Device ID 0x130f
Driver Version 15.201.2401.1001
Driver Date 11-25-2015
Drivers aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Subsys ID 00000000
RAM 1024
Diagnostics
AzureCanvasAccelerated 0
AzureCanvasBackend direct2d 1.1
AzureContentBackend direct2d 1.1
AzureFallbackCanvasBackend cairo
Decision Log
D3D9_COMPOSITING
disabled by default: Disabled by default
I found this in about:setup under the section Crash Reports for the Last 3 Days.
Does that help?
https://crash-stats.mozilla.com/report/index/7464f614-4d66-4a88-98df-b60832161024
https://crash-stats.mozilla.com/report/index/1c9fa447-4cde-45e5-8ad9-1dcb42161024
It could be bug 1229375. Could you update your AMD drivers to the latest vesion, AMD has added some bugfixes for Firefox.
Thank you. Updating the drivers from HP resolved the issue.
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Flags: needinfo?(bsavacool)
Resolution: --- → WORKSFORME
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Description
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