1313353 - support.mozilla.org does not accept my credentials - cannot log in

Status: RESOLVED INCOMPLETE

(support.mozilla.org :: General, defect)

Description

[David]

Attachment: mozilla image.png

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.59 Safari/537.36 OPR/41.0.2353.46

Steps to reproduce:

I visit support.mozilla.org in my browser (Opera 41 on Windows 10)
I click on "sign in" 
I enter my username/email and password
I received an error
I reset my password
I tried signing in again
Same result


Actual results:

I receive an error:

Please enter a correct username and password. Note that both fields are case-sensitive.


Expected results:

I should have been able to log in to the site

Comment 1

[madalina]

Is this still an issue?

If so please send me an email mana[at]mozilla.com with your username and email address so that we can look into it. It seems that we need to perform a password reset. 

I will close this bug as we need to deal this via PM (b/c of the sensitive information involved).