Crash in npswf32_23_0_0_205.dll@0x3d55ad

VERIFIED FIXED

Status

--
critical
VERIFIED FIXED
2 years ago
2 years ago

People

(Reporter: mccr8, Unassigned)

Tracking

({crash})

Firefox Tracking Flags

(Not tracked)

Details

(crash signature)

(Reporter)

Description

2 years ago
This bug was filed from the Socorro interface and is 
report bp-1bcdc99e-cb28-42c3-8fda-e56452161027.
=============================================================

It looks like crashes with this version of Flash aren't being properly symbolized on crash-stats for some reason. This is the number 4 crash on the 10-26 Nightly, ahead of any other Flash crash. It is also the number 5 plugin crash on Firefox 49. I don't know how useful the symbols are, but at least they make it more obvious that it is a Flash crash.

Comment 1

2 years ago
This is almost certainly due to not having symbols yet for the emergency Flash release on Wednesday. When they are 0-daying we often don't get symbols until after they have shipped. I can ping Adobe Monday if we don't see them.
Fwiw, there's also a spike of npswf64_23_0_0_205.dll@0x... in the v52 Top Crash list:
https://crash-stats.mozilla.com/topcrashers/?product=Firefox&version=52.0a1&days=7
Track 51+ as this is #5 top crash in 51 aurora.
status-firefox50: --- → affected
status-firefox51: --- → affected
status-firefox52: --- → affected
tracking-firefox51: --- → +

Comment 4

2 years ago
Next actions are for somebody to ping Adobe for symbols, if we're still missing them. That used to be Kairo's job: Sylvestre who owns that now?
Component: Flash (Adobe) → Symbols
Flags: needinfo?(sledru)
Product: External Software Affecting Firefox → Socorro
I wasn't aware we were doing that tbh.
Chris, do you have a clue? Thanks
Flags: needinfo?(sledru) → needinfo?(cpeterson)
(In reply to Sylvestre Ledru [:sylvestre] from comment #5)
> I wasn't aware we were doing that tbh.
> Chris, do you have a clue? Thanks

I don't know who is responsible for requesting Flash symbols from Adobe or incorporating them into Socorro.
Flags: needinfo?(cpeterson)
Do you know who is responsible for requesting Flash symbols from Adobe and uploading them to Socorro?
Flags: needinfo?(willkg)
Flags: needinfo?(ted)
Flags: needinfo?(peterbe)
Flags: needinfo?(chris.lonnen)
Flags: needinfo?(adrian)
The last person for Adobe to sign in was nitanwar@adobe.com
This account has symbol upload permissions.
Flags: needinfo?(willkg)
Flags: needinfo?(ted)
Flags: needinfo?(peterbe)
Flags: needinfo?(chris.lonnen)
Flags: needinfo?(adrian)
Hello Nidhi, we are missing Flash symbols for npswf64_23_0_0_205.dll, could you or someone else at Adobe upload them? Thanks!
Flags: needinfo?(nitanwar)
Nidhi replied to me personally, he had some problems with the switch from Persona to Google Sign-In that he managed to solve and he's going to upload the symbols tomorrow.
Flags: needinfo?(nitanwar)

Comment 11

2 years ago
Hi,
I have added the symbols. Please check.
(In reply to nidhi tanwar from comment #11)
> Hi,
> I have added the symbols. Please check.

I've confirmed that the symbolication is working now by reprocessing bp-7e52c6a4-7f2c-46ae-aaa6-b03602161109.
Thank you!
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → FIXED
The top crasher on https://crash-stats.mozilla.com/topcrashers/?product=Firefox&version=50.0b&days=7&process_type=plugin is now `F1398665248_____________________________`.
Status: RESOLVED → VERIFIED
status-firefox50: affected → ---
status-firefox51: affected → ---
status-firefox52: affected → ---
tracking-firefox51: + → ---
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