An error occurred while printing

NEW
Unassigned

Status

()

Toolkit
Printing
a year ago
11 months ago

People

(Reporter: mossop, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

a year ago
Whenever I try to print anything I just get the dialog "An error occurred while printing" regardless of the printer I select.
Can you post your about:support? There are a ton of useful printing preferences that we list in there that we can use to diagnose and hopefully reproduce.
Flags: needinfo?(dtownsend)
(Reporter)

Comment 2

a year ago
Application Basics
------------------

Name: Firefox
Version: 52.0a1
Build ID: 20161102030205
Update Channel: nightly
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
OS: Windows_NT 10.0
Multiprocess Windows: 1/1 (Enabled by user)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: 1Password
Version: 4.6.2.b2
Enabled: true
ID: onepassword4@agilebits.com

Name: Application Update Service Helper
Version: 1.0
Enabled: true
ID: aushelper@mozilla.org

Name: FlyWeb
Version: 1.0.0
Enabled: true
ID: flyweb@mozilla.org

Name: Form Autofill
Version: 1.0
Enabled: true
ID: formautofill@mozilla.org

Name: Multi-process staged rollout
Version: 1.5
Enabled: true
ID: e10srollout@mozilla.org

Name: Pocket
Version: 1.0.5
Enabled: true
ID: firefox@getpocket.com

Name: Pushbullet
Version: 335
Enabled: true
ID: jid1-BYcQOfYfmBMd9A@jetpack

Name: Tab Groups
Version: 2.1
Enabled: true
ID: tabgroups@quicksaver

Name: Timer Fire
Version: 1.6.2
Enabled: true
ID: timerfire@oxymoronical.com

Name: Web Compat
Version: 1.0
Enabled: true
ID: webcompat@mozilla.org

Name: ADB Helper
Version: 0.8.9
Enabled: false
ID: adbhelper@mozilla.org

Name: Valence
Version: 0.3.5
Enabled: false
ID: fxdevtools-adapters@mozilla.org

Graphics
--------

Features
Compositing: Direct3D 11
Asynchronous Pan/Zoom: wheel input enabled; touch input enabled
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
WebGL2 Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
Hardware H264 Decoding: Yes; Using D3D11 API
Audio Backend: wasapi
Direct2D: true
DirectWrite: true (10.0.14393.351)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 520
Vendor ID: 0x8086
Device ID: 0x1916
Driver Version: 20.19.15.4463
Driver Date: 7-6-2016
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 00141414
RAM: Unknown
GPU #2
Active: No
Description: NVIDIA GeForce GPU
Vendor ID: 0x10de
Device ID: 0x134b
Driver Version: 21.21.13.6936
Driver Date: 9-13-2016
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Subsys ID: 00081414
RAM: 1024
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
Decision Log
D3D9_COMPOSITING:
disabled by default: Disabled by default




Important Modified Preferences
------------------------------

accessibility.force_disabled: 1
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
browser.download.manager.alertOnEXEOpen: false
browser.fixup.domainwhitelist.modem: true
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20161102030205
browser.startup.homepage: resource://activity-streams/data/content/activity-streams.html#/
browser.startup.homepage_override.buildID: 20161102030205
browser.startup.homepage_override.mstone: 52.0a1
browser.tabs.remote.autostart: true
browser.tabs.warnOnClose: false
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.lastUpdate.buildID: 20160725030248
dom.apps.lastUpdate.mstone: 50.0a1
dom.apps.reset-permissions: true
dom.push.userAgentID: 675f3d66156b4f6e8db94b44525e37c3
extensions.lastAppVersion: 52.0a1
font.internaluseonly.changed: false
media.benchmark.vp9.fps: 158
media.benchmark.vp9.versioncheck: 1
media.gmp-eme-adobe.abi: x86-msvc-x64
media.gmp-eme-adobe.lastUpdate: 1458348815
media.gmp-eme-adobe.version: 17
media.gmp-gmpopenh264.abi: x86-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1470774778
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20161102030205
media.gmp-manager.lastCheck: 1478107679
media.gmp-widevinecdm.abi: x86-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1470774779
media.gmp-widevinecdm.version: 1.4.8.903
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
media.webrtc.debug.log_file: C:\Users\Dave\AppData\Local\Temp\WebRTC.log
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1477768445
places.history.expiration.transient_current_max_pages: 121123
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.flash: 1
plugin.state.npadobeaamdetect: 0
plugin.state.npctrl: 0
plugin.state.npgoogleupdate: 0
print.printer_Artisan.print_bgcolor: false
print.printer_Artisan.print_bgimages: false
print.printer_Artisan.print_duplex: -437918235
print.printer_Artisan.print_edge_bottom: 0
print.printer_Artisan.print_edge_left: 0
print.printer_Artisan.print_edge_right: 0
print.printer_Artisan.print_edge_top: 0
print.printer_Artisan.print_evenpages: true
print.printer_Artisan.print_footercenter:
print.printer_Artisan.print_footerleft:
print.printer_Artisan.print_footerright:
print.printer_Artisan.print_headercenter:
print.printer_Artisan.print_headerleft:
print.printer_Artisan.print_headerright:
print.printer_Artisan.print_in_color: true
print.printer_Artisan.print_margin_bottom: 0.5
print.printer_Artisan.print_margin_left: 0.5
print.printer_Artisan.print_margin_right: 0.5
print.printer_Artisan.print_margin_top: 0.5
print.printer_Artisan.print_oddpages: true
print.printer_Artisan.print_orientation: 0
print.printer_Artisan.print_page_delay: 50
print.printer_Artisan.print_paper_data: 1
print.printer_Artisan.print_paper_height: 11.00
print.printer_Artisan.print_paper_name:
print.printer_Artisan.print_paper_size_unit: 0
print.printer_Artisan.print_paper_width: 8.50
print.printer_Artisan.print_resolution: 360
print.printer_Artisan.print_reversed: false
print.printer_Artisan.print_scaling: 1.00
print.printer_Artisan.print_shrink_to_fit: false
print.printer_Artisan.print_to_file: false
print.printer_Artisan.print_unwriteable_margin_bottom: 0
print.printer_Artisan.print_unwriteable_margin_left: 0
print.printer_Artisan.print_unwriteable_margin_right: 0
print.printer_Artisan.print_unwriteable_margin_top: 0
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_bgcolor: false
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_bgimages: false
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_duplex: -437918235
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_edge_bottom: 0
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_edge_left: 0
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_edge_right: 0
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_edge_top: 0
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_evenpages: true
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_footercenter:
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_footerleft:
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_footerright:
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_headercenter:
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_headerleft:
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_headerright:
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_in_color: true
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_margin_bottom: 0.5
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_margin_left: 0.5
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_margin_right: 0.5
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_margin_top: 0.5
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_oddpages: true
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_orientation: 0
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_page_delay: 50
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_paper_data: 1
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_paper_height: 279.00
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_paper_name:
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_paper_size_unit: 1
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_paper_width: 215.00
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_resolution: 360
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_reversed: false
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_scaling: 1.00
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_shrink_to_fit: true
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_to_file: false
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_unwriteable_margin_bottom: 0
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_unwriteable_margin_left: 0
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_unwriteable_margin_right: 0
print.printer_EPSON22371A_(Epson_Stylus_SX440).print_unwriteable_margin_top: 0
print.printer_Microsoft_Print_to_PDF.print_bgcolor: false
print.printer_Microsoft_Print_to_PDF.print_bgimages: false
print.printer_Microsoft_Print_to_PDF.print_duplex: -437918235
print.printer_Microsoft_Print_to_PDF.print_edge_bottom: 0
print.printer_Microsoft_Print_to_PDF.print_edge_left: 0
print.printer_Microsoft_Print_to_PDF.print_edge_right: 0
print.printer_Microsoft_Print_to_PDF.print_edge_top: 0
print.printer_Microsoft_Print_to_PDF.print_evenpages: true
print.printer_Microsoft_Print_to_PDF.print_footercenter:
print.printer_Microsoft_Print_to_PDF.print_footerleft:
print.printer_Microsoft_Print_to_PDF.print_footerright:
print.printer_Microsoft_Print_to_PDF.print_headercenter:
print.printer_Microsoft_Print_to_PDF.print_headerleft:
print.printer_Microsoft_Print_to_PDF.print_headerright:
print.printer_Microsoft_Print_to_PDF.print_in_color: true
print.printer_Microsoft_Print_to_PDF.print_margin_bottom: 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_left: 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_right: 0.5
print.printer_Microsoft_Print_to_PDF.print_margin_top: 0.5
print.printer_Microsoft_Print_to_PDF.print_oddpages: true
print.printer_Microsoft_Print_to_PDF.print_orientation: 0
print.printer_Microsoft_Print_to_PDF.print_page_delay: 50
print.printer_Microsoft_Print_to_PDF.print_paper_data: -1
print.printer_Microsoft_Print_to_PDF.print_paper_height: 11.00
print.printer_Microsoft_Print_to_PDF.print_paper_name:
print.printer_Microsoft_Print_to_PDF.print_paper_size_unit: 0
print.printer_Microsoft_Print_to_PDF.print_paper_width: 8.50
print.printer_Microsoft_Print_to_PDF.print_resolution: 600
print.printer_Microsoft_Print_to_PDF.print_reversed: false
print.printer_Microsoft_Print_to_PDF.print_scaling: 1.00
print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit: false
print.printer_Microsoft_Print_to_PDF.print_to_file: false
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0
print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top: 0
print.printer_printer_(Artisan_830).print_bgcolor: false
print.printer_printer_(Artisan_830).print_bgimages: false
print.printer_printer_(Artisan_830).print_duplex: -437918235
print.printer_printer_(Artisan_830).print_edge_bottom: 0
print.printer_printer_(Artisan_830).print_edge_left: 0
print.printer_printer_(Artisan_830).print_edge_right: 0
print.printer_printer_(Artisan_830).print_edge_top: 0
print.printer_printer_(Artisan_830).print_evenpages: true
print.printer_printer_(Artisan_830).print_footercenter:
print.printer_printer_(Artisan_830).print_footerleft:
print.printer_printer_(Artisan_830).print_footerright:
print.printer_printer_(Artisan_830).print_headercenter:
print.printer_printer_(Artisan_830).print_headerleft:
print.printer_printer_(Artisan_830).print_headerright:
print.printer_printer_(Artisan_830).print_in_color: true
print.printer_printer_(Artisan_830).print_margin_bottom: 0.5
print.printer_printer_(Artisan_830).print_margin_left: 0.5
print.printer_printer_(Artisan_830).print_margin_right: 0.5
print.printer_printer_(Artisan_830).print_margin_top: 0.5
print.printer_printer_(Artisan_830).print_oddpages: true
print.printer_printer_(Artisan_830).print_orientation: 0
print.printer_printer_(Artisan_830).print_page_delay: 50
print.printer_printer_(Artisan_830).print_paper_data: 1
print.printer_printer_(Artisan_830).print_paper_height: 11.00
print.printer_printer_(Artisan_830).print_paper_name:
print.printer_printer_(Artisan_830).print_paper_size_unit: 0
print.printer_printer_(Artisan_830).print_paper_width: 8.50
print.printer_printer_(Artisan_830).print_resolution: 360
print.printer_printer_(Artisan_830).print_reversed: false
print.printer_printer_(Artisan_830).print_scaling: 0.90
print.printer_printer_(Artisan_830).print_shrink_to_fit: false
print.printer_printer_(Artisan_830).print_to_file: false
print.printer_printer_(Artisan_830).print_unwriteable_margin_bottom: 0
print.printer_printer_(Artisan_830).print_unwriteable_margin_left: 0
print.printer_printer_(Artisan_830).print_unwriteable_margin_right: 0
print.printer_printer_(Artisan_830).print_unwriteable_margin_top: 0
privacy.donottrackheader.enabled: true
privacy.trackingprotection.enabled: true
privacy.trackingprotection.introCount: 20
security.disable_button.openCertManager: false
security.sandbox.content.tempDirSuffix: {0c47f3b8-8ef5-4d7f-a819-f24604828d06}
services.sync.declinedEngines: addons
services.sync.engine.addons: false
services.sync.engine.prefs.modified: false
services.sync.lastPing: 1478027833
services.sync.lastSync: Wed Nov 02 2016 10:02:12 GMT-0700 (Pacific Standard Time)
services.sync.numClients: 1
social.enabledByActivityStream: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1476886301
ui.osk.debug.keyboardDisplayReason: IKPOS: Keyboard presence confirmed.

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1

Library Versions
----------------

NSPR
Expected minimum version: 4.13.1
Version in use: 4.13.1

NSS
Expected minimum version: 3.28 Beta
Version in use: 3.28 Beta

NSSSMIME
Expected minimum version: 3.28 Beta
Version in use: 3.28 Beta

NSSSSL
Expected minimum version: 3.28 Beta
Version in use: 3.28 Beta

NSSUTIL
Expected minimum version: 3.28 Beta
Version in use: 3.28 Beta

Experimental Features
---------------------

Name: SKIA Content on Windows
ID: skia-windows-nightly@experiments.mozilla.org
Description: Measuring the effect of using SKIA as the default software rendering backend for content.
Active: false
End Date: 1476230196689
Homepage:
Branch: user-changed

Sandbox
-------

Content Process Sandbox Level: 2
Flags: needinfo?(dtownsend)
Hey Mossop, which printer is selected in the Print Dialog when you try to do a print?
Flags: needinfo?(mconley) → needinfo?(dtownsend)
(Reporter)

Comment 4

a year ago
I'm not sure. I ended up removing my printer setup and trying again from scratch. That didn't seem to help but now I have no access to the printer. I don't think this is going to go anywhere for now, feel free to resolve as incomplete.
Flags: needinfo?(dtownsend)

Comment 5

11 months ago
I found that this fixed the problem for me; try it if you want...

about:config
Set option security.sandbox.content.tempDirSuffix to null (right-click on it, Reset).

My issue was fixed with the (mentioned in other big reports) about:config key of "security.sandbox.content.level" set to either 0 OR 1.  Doesn't matter.  Just null out the one mentioned at the top of this post.

Please let me know if this fixes the issue.  I've been trying to find the cause of the "Preview in Firefox" PDF viewer printing a blank page and displaying the error message you mentioned above for over 6 months and just fixed it with the above.

Thanks.

- Kev
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