Searching or aggregating BIOS versions

NEW
Unassigned

Status

Socorro
General
a year ago
a year ago

People

(Reporter: h4writer, Unassigned)

Tracking

(Depends on: 1 bug)

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

a year ago
For one of the crashes we are investigating it was told to us that it possible only affects some specific BIOS versions. But there is no way to backup this claim using crash-stats. Would it be possible to make the BIOS version available to search or aggregate on crash-stats?
(Reporter)

Comment 1

a year ago
I was told by Peter on irc to assign you to drive this forward. Thanks!
Flags: needinfo?(adrian)
Where would that data be in our crash reports? The only field I can see either in known or unhandled fields is `bios_manufacturer`, and it's already available in SuperSearch: https://crash-stats.mozilla.com/search/?product=Firefox&_sort=-date&_facets=bios_manufacturer&_columns=date&_columns=signature&_columns=bios_manufacturer

Is that what you're looking for, or do we need new data from Firefox?
Flags: needinfo?(adrian)
(Reporter)

Comment 3

a year ago
(In reply to Adrian Gaudebert [:adrian] from comment #2)
> Where would that data be in our crash reports? The only field I can see
> either in known or unhandled fields is `bios_manufacturer`, and it's already
> available in SuperSearch:
> https://crash-stats.mozilla.com/search/?product=Firefox&_sort=-
> date&_facets=bios_manufacturer&_columns=date&_columns=signature&_columns=bios
> _manufacturer
> 
> Is that what you're looking for, or do we need new data from Firefox?

That is the bios manufacturer. I'm searching for the bios version.
I don't know if we have this data in breakpad already. But the information is possible to get through:

Windows: HKEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\System\BIOS BIOSVersion or https://msdn.microsoft.com/en-us/library/aa394077(v=vs.85).aspx
Linux alike: dmidecode -t bios -q

E.g. on a few of my machines:
bios manufacturer is "Hewlett-Packard", the version is "M84 Ver. 01.40"
bios manufacturer is "Lenovo", the version is "8BET59WW (1.39 )"

The reason that I don't know if we have this data or not, is because I saw:
https://bugs.chromium.org/p/google-breakpad/issues/detail?id=535
Which shows a report with bios manufacturer and version. Could it be we throw that data away?
This is an issue on the Firefox side at the moment. May I ask you to file a different bug to solve the problem of the data not being part of crash reports, and make it block this one? Once we have the data, I'll be able to expose it in Socorro. 

PS: I suggest you contact Ted if you need help or have questions regarding adding stuff to crash reports from the client. I am definitely not the right person to help you there. :)
(Reporter)

Updated

a year ago
Depends on: 1315196
You need to log in before you can comment on or make changes to this bug.