1315902 - Copy and paste cause thunderbird crash every time. OK with new profile

Status: RESOLVED INVALID

(Thunderbird :: Message Compose Window, defect)

Description

[Mattia Bazzanella]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36

Steps to reproduce:

1)Open thunderbird
2)Copy some text with CTRL + C or right mouse button.
 


Actual results:

Thunderbird crash all the time 


Expected results:

Not a crash

Comment 1

[Mattia Bazzanella]

Another strange thing :


I've thunderbird open.

I go to another application , an editor or something other and press "CTRL + C"  , thunderbird crash all the time.

Comment 2

[Wayne Mery (:wsmwk)]

(crashes generally are not blockers.)

Please post your crash IDs (as text).
  see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

And, does it crash in safe mode?
  see https://support.mozilla.org/en-US/kb/safe-mode

Comment 3

[Mattia Bazzanella]

Last crash id :
bp-cbd0d564-9184-47b5-b7fb-e5b852161108

I noticed now that if i press the button to take a screenshoot thunderbird crash.

In safe mode there's no problem, all works.

Comment 4

[Jorg K (CEST = GMT+2)]

Can you disable your add-ons one by one and see which one causes the problem?
(Hmm, in the crash report there are no add-ons listed.)

Comment 5

[Mattia Bazzanella]

Hi , all my add ons are disabled... and i use the default theme

Comment 6

[Jorg K (CEST = GMT+2)]

Try on a new profile, start TB with -p to create one.

Comment 7

[Mattia Bazzanella]

With a new profile all works fine..

Comment 8

[Jorg K (CEST = GMT+2)]

That's what I thought.

There is something wrong in your old profile. Maybe some left-overs from some add-on or extension. Maybe some wrong setting. You'd have to investigate it yourself.

If you find out, please let us know. Or if you have some other crash IDs, post them here. The one you posted in comment #3 isn't very conclusive. Something tried to start and it crashed in a Windows DLL (ntdll.dll). Maybe you're using a clipboard watcher? What happens when you switch off realtime protection in your anti-virus?

In general, Thunderbird works and you can copy and paste. We have millions of users and if this didn't work, we'd have thousands of complaints, not just one.

I'm closing this bug, since this is clearly a support case.