Closed Bug 131607 Opened 24 years ago Closed 24 years ago

URL does not render

Categories

(Core Graveyard :: Security: UI, defect)

Product:
Core Graveyard
Component:
Security: UI
Version:
1.0 Branch
Platform:
PowerPC
Mac System 9.x
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
VERIFIED WORKSFORME

People

(Reporter: fundwatch98, Assigned: ssaux)

References

(
URL
)

Details

From Bugzilla Helper: User-Agent: Mozilla/5.0 (Macintosh; U; PPC; en-US; rv:0.9.9) Gecko/20020311 BuildID: 2002031106 In the page at http://www.customerservice.att.com/, I see Mozilla connecting to www.customerservice.att.com, and then the message Document: Done (0.562 secs) appears, but none of the page renders on the display. To confirm that it was not an AT&T server problem, I was able to successfully display the page using Netscape. Reproducible: Always Steps to Reproduce: 1. enter http://www.customerservice.att.com/ Actual Results: No page is displayed. Expected Results: Should see the logon page for at&t customer service.
Page renders ok for me 2002031403 on WinXP.
wfm with win2k 20020316.. Reporter: DO you have PSm installed ? (can you open https://www.ccc.de ?)
I cannot open https://www.ccc.de Sorry for the newbie question, but wouldn't I have PSM installed with the latest build for the Mac that I downloaded?
*** This bug has been marked as a duplicate of 123330 ***
Status: UNCONFIRMED → RESOLVED
Closed: 24 years ago
Resolution: --- → DUPLICATE
The bug which you say this is a duplicate of seems to be to be a different problem. In that bug, the person was able to log on the the site, and then have trouble displaying his telephone calls. I can't even log on to the site. I get an absolutely blank page.
Reopening as per reporter's comments. Sorry about that, I'm the one to blame for this. :( However, can you load any SSL site, like https://login.yahoo.com/ ?
Status: RESOLVED → UNCONFIRMED
Resolution: DUPLICATE → ---
I can't load https://login.yahoo.com/ either. It seems that the problem is with any secure site. The original URL that I entered in the problem is http://www.customerserive.att.com, which will eventually resolve to https://www.customerservice.att.com/index/0,,,00.html
If you go to "Edit > Preferences > Privacy & Security", is there an "SSL" option?
If I follow that path, I have 'SSL Protocol Versions' Enable SSL Version 2 Enable SSL Version 3 Enable TLS All three of them are checked.
Well, that answers one question. :) If you have that pref panel, you have PSM installed... Can you "view source" on the blank page you get?
No... if I try loading the URL at a blank page, and do a view->Page Source or view->Page Info, I get information for 'about:blank'
To networking. It sounds like we're not loading anything.
Assignee: attinasi → darin
Component: Layout → Networking: HTTP
QA Contact: petersen → tever
-> PSM.. works fine under linux.
Assignee: darin → ssaux
Component: Networking: HTTP → Client Library
Product: Browser → PSM
QA Contact: tever → junruh
Version: other → 2.0
John, can you reproduce this?
Works for me on Mac 9.2.2. Using 3/18 trunk build.
Status: UNCONFIRMED → RESOLVED
Closed: 24 years ago → 24 years ago
Resolution: --- → WORKSFORME
I downloaded the latest nightly build (2002031808), and tried accessing http://www.customerservice.att.com again. This time I get an alert "An unknown error occured while attempting to load the requested page." The same alert occurs whenever I try accessing the other pages which were suggested in previous comments. I will try the next nightly build to see if that is the one that worked for John. Although the status of this bug has been changed to resolved, I will keep trying and updating with additional comments.
I downloaded the latest nightly build (2002031908), and enabled more alert messages when accessing secure sites. Now when I try to enter the site, I get the security warning "You have requested an encrypted page. The web site has identified itself correctly, and information you see or enter on this page can't easily be read by a third party." I respond by clicking on "OK", the lock on the lower right hand corner becomes locked, and no new page is loaded, just as before.
Reporter, in case of a corrupted cert database, can you try this? Edit>Prefs>Privacy>Master Passwords - Reset Password, then try reaching the att.com site again.
I tried resetting the master password... no change. I then tried the latest nightly build (2002032008)... no change. I guess I won't report anything until it works for me.
After downloading the latest nightly build and seeing no difference in accessing secure pages, I tried experimenting. It appears that the problem all along was that I had a corrupted prefs.js file. I deleted it, a new one was created, and now I can get to secure pages. Thanks to all that offered assistance!
Verified per reporter's comment.
Status: RESOLVED → VERIFIED
Product: PSM → Core
Version: psm2.0 → 1.0 Branch
Product: Core → Core Graveyard
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