1317754 - Create SurveyGizmo survey to replace Input feedback form

Status: RESOLVED FIXED

(Input :: General, defect)

Description

[Osmose [:osmose, :mkelly]]

As part of the plan to decommission, we need to create a SurveyGizmo survey to replace the existing Input feedback form. This covers creating and testing that it works on most of our major platforms (Desktop, iOS, and Android) that have in-product links to Input.

We also need to import the existing Input translations to the new survey and test that the survey shows users the correct translation when we redirect them to it.

Comment 1

[Osmose [:osmose, :mkelly]]

The survey should be ready to go at https://qsurvey.mozilla.com/s3/FirefoxInput.

bbermes: We're ready to get some testing help to ensure that the survey linked above works well in most platforms that we care about. I cannot find a reliable way to change the URL the browser brings up from the feedback button, but it ends up just opening a tab to the webpage anyway, so testing the URL above directly should be fine.

We don't have any specific testing criteria beyond checking that there aren't any weird UX bugs with the survey-taking process.

Do you need anything else from us?

Comment 2

[Barbara Bermes [:barbara] - NI please!]

I'd like Sebastian (NId) to know about this, as he would know about any special cases.

Otherwise, I think I'm good/fine as long as the survey looks good on mobile.

Comment 3

[Osmose [:osmose, :mkelly]]

flod: peiying: FYI, I just found three error strings that I didn't include in the last round of translations. I've added them to the l10n repo: https://github.com/mozilla-l10n/input-l10n/commit/67b8a0900c5fd94fc3627ebc33a1443cdfca782b

I'll check back after Hawaii to pull translations for those and add them to the survey linked above, but unless ya'll have any major objections, I'd rather not block decommissioning Input on having those translations in.

Otherwise, the link in Comment 1 should be ready for localizers to test if they want. 

I added translations for all of the locales at 100% on Pontoon that SurveyGizmo supports. There were a handful of locales that SurveyGizmo doesn't support that were in this list:

- Frisian (fy-NL)
- Kabyle (kab)
- Lower Sorbian (dsb)
- Some of the Spanish locales (es-CL and es-ES)
- Telugu (te)
- Upper Sorbian (hsb)

I'm going to see if we can request that SurveyGizmo add those locales to their list of supported ones so we can add those translations.

Comment 4

[Osmose [:osmose, :mkelly]]

(In reply to Michael Kelly [:mkelly,:Osmose] from comment #3)
> I'm going to see if we can request that SurveyGizmo add those locales to
> their list of supported ones so we can add those translations.

Word back from SurveyGizmo is that they'll look into it but it's unlikely that they'll add support for those locales. :(

Comment 5

[Sebastian Kaspari (:sebastian; :pocmo)]

Thanks for flagging me! I don't know of any special cases, but I wonder whether this change already happened? Nightly builds still use input.mozilla.org.

Comment 6

[Osmose [:osmose, :mkelly]]

(In reply to Sebastian Kaspari (:sebastian) from comment #5)
> Thanks for flagging me! I don't know of any special cases, but I wonder
> whether this change already happened? Nightly builds still use
> input.mozilla.org.

The switchover itself is scheduled for Monday and tracked in bug 1315316, this bug was just about building the page.