1318429 - Newsletters subscription management page doesn't allow to opt out of tracking (switch to plain text)

Status: RESOLVED FIXED

(www.mozilla.org :: Newsletters, defect)

Description

[Stefan Plewako [:stef]]

> We have some tracking on this email. If you want to opt out of tracking please view this email in text only. 

When I try to change subscription settings to plain text format via provided "Modify your preferences" link I get "We are sorry, but there was a problem with our system. Please try again later!" message all the time.

Comment 1

[Jessilyn Davis]

Oh no! Thank you for reporting this. I'll follow up with you via email with the working link to your email preference center.

Can you forward the offending email to me please? That way we can track down what's going on and fix it.

Thank you and we apologize for the error & inconvenience.

Jess

Comment 2

[Stefan Plewako [:stef]]

E-mail received and link tested. It was the same link (ignoring language part) as the result of click.e.mozilla.org redirect from newsletter and operation ended with the same error message.

Please let know if you still want original newsletter e-mail.

Comment 3

[Jessilyn Davis]

Thank you.

The good news is that the link in your email was populated correctly (so our system is sending emails correctly). No need to forward the original email.

The bad news is that the link isn't working for you. It is for me. (check out your inbox for a screenshot).

Can you let us know what browser and version you're using? I want to make sure there's not something funky going on with how the email preference center code is handling the request from your browser.  Can you also try the link in a different browser?

Comment 4

[Jessilyn Davis]

I also went ahead and changed your email format to text. That way we can fix that part of this bug. :)

Comment 5

[Jessilyn Davis]

Ah! I just recreated your issue. The email preference center will display and you can change your preferences - but when you hit the submit button, you get the error.

"We are sorry, but there was a problem with our system. Please try again later!"


Pmac, can you see what's happening with the API call that's making the system error?

Comment 6

[Stefan Plewako [:stef]]

(In reply to Jessilyn Davis from comment #3)
> The bad news is that the link isn't working for you. It is for me. (check
> out your inbox for a screenshot).

I saw exactly the same as you. Changing the preference was not working.

> Can you let us know what browser and version you're using?

Firefox 51.0b1 OS X 10.11.6

Comment 7

[Stefan Plewako [:stef]]

(In reply to Jessilyn Davis from comment #4)
> I also went ahead and changed your email format to text. That way we can fix
> that part of this bug. :)

That wouldn't fix the bug for me but potentially would make it unverifiable…

Comment 8

[Stefan Plewako [:stef]]

(In reply to Jessilyn Davis from comment #3)
> Can you also try the link in a different browser?

For the record, trying to change format back to HTML in Safari gives the same error.

Comment 9

[Jessilyn Davis]

Thanks Stefan, the problem is in the API call to change *anything* on your email preference center.

I just verified that it's your subscription to the Mozillians NDA emails that is causing the error. (If you unsubscribe from that newsletter, you can save the settings without errors. Don't worry, I just resubscribed you to the NDA list in my testing :) )

Pmac, can you fix this?

Comment 10

[Paul [:pmac] McLanahan]

Makes sense. This is a bedrock bug. I should have a pull request open soon.

Comment 11

[Paul [:pmac] McLanahan]

Attachment: Link to Github pull-request: https://github.com/mozilla/bedrock/pull/4474

Comment 12

[[github robot]]

Commits pushed to master at https://github.com/mozilla/bedrock

https://github.com/mozilla/bedrock/commit/5e26a6e55ad073fa1527bc1529088e216f124304
Fix bug 1318429: Include basket api key with email pref center update

https://github.com/mozilla/bedrock/commit/fba481fdcd2bbf980d075f3ac8b637fe36c3c200
Merge pull request #4474 from pmac/fix-email-pref-center-with-private-newsletters

Fix bug 1318429: Include basket api key with email pref center update