1318738 - DANGIT!! Took the update today, now ALL pages evoke yet another error

Status: RESOLVED INVALID

(Firefox :: Untriaged, defect)

Description

[H]

Attachment: Screen Shot 2016-11-18 at 11.33.15 AM.png

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/602.2.14 (KHTML, like Gecko) Version/10.0.1 Safari/602.2.14

Steps to reproduce:

With Firefox running on Mac OS Yosemite 10.10.5
This morning, selected take update (I'm Mountain Time)
Firefox downloaded
I opened, installed
Firefox opened new tab confirmation
Firefox immediately showed attached error
I had to manually close all windows, escaping the error
I quit Firefox
I deleted/uninstalled Firefox (AND I LOST ALL MY BOOKMARKS!!!!!!!!!!!!!!!)
I opened Safari and went to download firefox again
Downloaded/installed again
Opened
Same (bad word) error



Actual results:

With Firefox running on Mac OS Yosemite 10.10.5
This morning, selected take update (I'm Mountain Time)
Firefox downloaded
I opened, installed
Firefox opened new tab confirmation
Firefox immediately showed attached error
I had to manually close all windows, escaping the error
I quit Firefox
I deleted/uninstalled Firefox (AND I LOST ALL MY BOOKMARKS!!!!!!!!!!!!!!!)
I opened Safari and went to download firefox again
Downloaded/installed again
Opened
Same (bad word) error



Expected results:

ARGH!! I should not have gotten the error!!!!! Or lost all my bookmarks!!! YEARS!OF!BOOKMARKS!!

And by the way, making version required here?!!!! When I can't open it without the error?

Comment 1

[H]

So this was a dragandrop add-on created issue, but the behavior of FF IMO was still a bug. I removed the add-on. Was able to get the browser to work again. Also able to retrieve my bookmarks (phew). So - let me know if you want more detail.

Comment 2

[Loic]

Add-on issue. It's common when some add-ons become incompatible after a new release.

To solve the issue, you can start in safe mode to remove/disable the faulty add-on.
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

As back-up, you should consider use Firefox Sync: https://www.mozilla.org/en-US/firefox/sync/

In the future, it's better to use the official support forum rather than Bugzilla for any support request:
https://support.mozilla.org/en-US/questions

Comment 3

[H]

Thank you, Loic. Appreciate the reply. Yes, I would have reported it elsewhere but it was not at all clear where or how on mozilla.org.